J. SURESH

Dynamic Senior Software Engineer with extensive experience at HCL Technologies, specializing in SAP SD and business process mapping. Proven track record in enhancing system performance and user experience through strategic consulting and effective troubleshooting. Adept at facilitating workshops and delivering tailored solutions that drive compliance and operational efficiency.

VGP (Violation Governance Portal), VISA, SD Functional Consultant, 05/09/2023 - 08/11/2023, Using this Application Scanners that are flexible to evolving business and security requirements and performance so they can run frequently to detect and hence address compliance issues in shortest amount of time. Automation that will drive and track the remediation of compliance issues in a scanner manner. User friendly and feature-rich self-service portal that will provide an interface for issue assignee's to remediate Orphan and Rogue accounts and Segregation of Duty violations., Day to Day End User Support Enhancement / Modification / Correction on Existing Processes / Transactions / Report., Understanding the as - Is business process of Order To Cash with respect to Shipment optimization and generation., Creation and Assignment of new Sales structure (Sales organizations, Distribution Channel and Division)., Providing assistance to end-users by addressing their queries, issues, and problems related to SAP software functionality., Monitoring the performance of SAP systems, identifying potential issues or bottlenecks, and taking proactive measures to ensure system stability and reliability., Managing and resolving incidents reported by users within the agreed-upon service level agreements (SLA's)., Assisting in the implementation of changes to the SAP system., Working closely with business stakeholders, SAP functional consultants, developers, and other IT teams., Identifying opportunities for optimizing system performance, enhancing user experience, and streamlining business processes within the SAP environment. MRC Transition, MRC Global, USA, SD Functional Consultant, 02/02/2020 - 10/11/2022, This MRC Transition explores company's sales channel. Sales managers monitor their direct and partner sales channels by tracking opportunities and revenue by region, deal size, and Channel., Worked in ASAP methodology, involved in documenting clients' business process requirement and customers input, preparing BBP documentation., Configured/customized sales document types, Sales Orders, Cash Sales, Scrap Sale., Defined item category, schedule line categories, delivery types, billing types for the above specified processes., Configured pricing procedure with the help of condition tables, access sequence and condition types., Involved in functional specification document with the help of other team members., Integration of SAP SD and SFDC. ASLM (Alcatel-Lucent Software License Management), Nokia, USA, SD Functional Consultant, 10/25/2018 - 12/02/2019, ASLM (Alcatel-Lucent Software License Management) is a web based internal ALU application that manages the license key generation of software applications sold by ALU., Understand the business requirements., Interacted with end users to gather their input for new requirements., Analyzed, discussed and resolved the issues raised by end users once received an approval from them., Reviewed incoming mail at regular intervals., Basic support on sales activities related to sales Order, Delivery and Billing., Resolve, reset or close the tickets according to priority defined., Solved the tickets based on severity level, followed up regularly until the ticket is completely resolved., Handling support issues on shipment cost and other LE activities. OMRS, Liaison, USA, SD Functional Consultant, 08/21/2017 - 06/29/2018, This MRC Transition explores company's sales channel. Sales managers monitor their direct and partner sales channels by tracking opportunities and revenue by region, deal size, and Channel., Finalizes fit-gap analysis based on client business processes., Mapping existing processes in SAP Best Practice., Propose To Be processes based on SAP Best Practice., Provide PoC and Demo of various processes., Resolve client queries., Present and demonstrate various functionalities/process available and how to utilize them in client business to minimize customization.

• Hands on experience in ASAP Methodology and well versed with business process, it's Mapping & Configuration in SAP.
• Excellent in interpersonal skill, ability to relate people at any level of business, process cultural awareness and sensitivity with a mature thinking, strategic business approach and elegant presence.
• Facilitate the implementation and support of SAP SD.
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements.
• Facilitate workshops to collect business requirements.
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SD.
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyses, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues.
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements.
• Provide consulting services on both new implementations and existing support projects.
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required.