Chandra Jothy Panchapakesan
Chennai
Summary
Healthcare Program Delivery Leader with 14+ years of experience managing multi-year Medicare Advantage engagements across global onshore-offshore models (12-14 member teams). Strong expertise in payer platform implementations, HealthEdge HealthRules configuration, EDI integrations (834/837), automation-led cost optimization, Agile governance, and delivery financial oversight. Proven ability to improve release stability, drive operational efficiency, and support estimation and capacity planning for large-scale healthcare programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Packaged App Associate Manager
Accenture
11.2021 - Current
- Lead end-to-end Medicare Advantage configuration and deployment programs.
- Manage 12-14 member global team (9-11 offshore, 3 onshore).
- Drove sprint governance, managed release cycles, and reported to stakeholders.
- Supported effort estimation, facilitated capacity planning, and coordinated resource forecasting.
- Governed EDI integrations and ensured regulatory compliance alignment.
- Implemented automation initiatives enabling significant cost optimization.
Test Lead
Accenture
04.2018 - 10.2021
- Led Agile delivery for HealthRules and ETL initiatives, ensuring timely project completion and stakeholder alignment.
- Delivered Medicare benefit configuration and contract structures.
- Coordinated defect lifecycle management and cross-functional release processes, facilitating smoother transitions and reducing bottlenecks.
Associate Consultant
Capgemini
02.2016 - 03.2018
- Led Guidewire modernization program, collaborating with 6-member team to enhance system capabilities.
- Delivered Agile iterations for rating and transaction workflows, improving delivery timelines and team alignment.
- Analyzed client requirements to develop tailored consulting solutions.
- Collaborated with cross-functional teams to enhance project delivery processes.
- Facilitated workshops to gather insights and drive stakeholder engagement.
Senior Analyst
Cognizant
11.2011 - 01.2016
- Facilitated Guidewire implementations and validated integrations to ensure alignment with project requirements.
- Developed test strategies and oversaw release cycles to enhance software quality and reliability.
- Analyzed complex data sets to identify trends and support decision-making processes.
- Collaborated with cross-functional teams to develop strategic recommendations.
- Designed reports and dashboards to visualize key performance indicators.
Education
MBA -
Anna University
Bachelor of Computer Applications -
Jamal Mohamed College
Skills
- Healthcare Product & Program Delivery
- Medicare Advantage
- Payer Platforms
- CMS & HIPAA Compliance
- HealthEdge HealthRules
- EDI 834/837
- Guidewire
- Generative AI
- Automation Strategy (RPA)
- UI Path
- Jenkins
- Load Runner
- Splunk
- Post Man
- VBA programming
- HP ALM
- RTC
- ADO
- Rally
- Agile
- Scrum Governance
- Effort Estimation & Capacity Planning
- Delivery Financial Oversight
- Release Governance
- Onshore-Offshore Program Management
- Onshore-Offshore Program Management
- Release Governance
Websites
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- ISTQB Foundation Level
- Microsoft Certified - MS-900
- Guidewire & General Insurance Certifications
- Business Analysis Professional Training
- Health Care Operations Expert
- Medicare Advantage Plans Expert
Accomplishments
- Reduced manual effort by 95% through automation frameworks, improving cost efficiency.
- Led 12-14 member global team across 6-year Medicare program engagement.
- Improved release predictability via structured estimation and governance models.
- Trained 50+ professionals within Healthcare Payer Center of Excellence.
- Contributed to RFP solutioning and scalable healthcare configuration strategies.
Core Expertise
- Healthcare Product & Program Delivery
- Medicare Advantage
- Payer Platforms
- HealthEdge HealthRules
- Guidewire
- EDI 834/837
- CMS & HIPAA Compliance
- Agile & Scrum Governance
- Delivery Financial Oversight
- Effort Estimation & Capacity Planning
- Automation Strategy (RPA)
- Onshore-Offshore Program Management
- Release Governance
Timeline
Packaged App Associate Manager
Accenture
11.2021 - Current
Test Lead
Accenture
04.2018 - 10.2021
Associate Consultant
Capgemini
02.2016 - 03.2018
Senior Analyst
Cognizant
11.2011 - 01.2016
MBA -
Anna University
Bachelor of Computer Applications -
Jamal Mohamed College