J Aarthi Kumari

Service Delivery Manager.

• Responsible for the daily operations of a full-service branch office covering all aspects, viz. branch operations, lending, and security safety in accordance with the Bank's guidelines.
• Review and monitor AOF rejection cases, accounts. Closures, overdues, FD & RD maturity data, and renewals thereof. Scrutinize and verify customer requests and AOFs as per the prescribed checklist before dispatching. For processing information, customers in cases of rejections, if any.
• Daily checking of the common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff. Along with random drawer audits,
• Maintaining. Lowest levels of wait time through.
• Load balancing among desks.
• Regular monitoring of pending tokens through the Admin login.
• Analysis to understand employee level productivity and daily rostering.
• Leave planning and training calendar.
• Ensuring. Adherence to corporate attire. Policy and grooming. Guidelines by all staff.

• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
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• Labeling the vehicles according to lider data aim to data enchancement for AI in self driving car (SDC) for safe driving and reducing the accidents in google mapping process
• Paid attention to detail while completing assignments.
• Resolved problems, improved operations, and provided exceptional service.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Managed time efficiently in order to complete all tasks within deadlines.