Ashish Kumar
Technical Lead (TAM)
Summary
Skilled Account manager, with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of understanding customer's use case and implementing solution to maximize the benefits.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
TAM (Technical Lead)
Thales Group
Noida
02.2015 - Current
- Provide world-class post-sales engineering and professional services support to enterprise licensing products
- Deliver technology roadmaps & assessments that provide next step and outcome-focused plans
- Use the organizational and planning skills to keep track of your customer's plans, adjusting as needed and driving them to completion
- Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Thales products and technologies.
- Work with R&D team closely to deep dive into the issue raised by the customer and get the fix released
- Closely work with Sales\ Pre-Sales teams to explain\ fix the issues raised by the Prospects to make the deal successful
- Wear a Pre-Sales hat and support our Sales teams to close big deals
- Keeping control of all the Technical aspects of the implementation
- Upsell any opportunity to support Sales teams expanding the deals
- To work more closely with the Product Manager/ Sales/ Customers/
- Channel partners, regarding any query/ concern/ implementation/ enhancement/ Defect related to product
- Work closely during the product lifecycle and train internal teams post product release.
- To write / review Knowledge Base articles created, making sure technical content are correct and to the point as well as templates used are of Thales standard.
Escalation Engineer
MICROSOFT
Gurgaon
05.2013 - 02.2015
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Delivered Tier-3 support and SME input to internal and external customers.
Education
MBA - Information Technology
SGVU
Jaipur 03.2017 - 10.2019
B.Tech - Computer Science And Engineering
SMIT
Berhampur 05.2008 - 07.2012
Skills
Microsoft Active Directory
Google cloud Platform
SQL
Datadog
DHCP\ DNS\ SSLLicensingTechnical issues analysis
Written Communication
Interpersonal Communication
Decision Making
Timeline
MBA - Information Technology
SGVU
03.2017 - 10.2019
TAM (Technical Lead)
Thales Group
02.2015 - Current
Escalation Engineer
MICROSOFT
05.2013 - 02.2015
B.Tech - Computer Science And Engineering
SMIT
05.2008 - 07.2012