Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Gagandeep Singh Grewal

Gurgaon

Summary

Adept at leading cross-functional teams and enhancing delivery efficiency by 22% at Cognizant, I excel in Server Administration and fostering team collaboration. Leveraged expertise in ServiceNow ITSM and DevOps principles to spearhead innovative software solutions, significantly surpassing client expectations. Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 3 years.

Overview

3
3
years of professional experience

Work History

Associate-Technical Lead

Cognizant
07.2023 - Current
  • Developed 80+ technical requirement documentations for new software products and services.
  • Trained multiple new members of the team on the operational aspects of the project.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Led and worked with cross-functional teams of up to 15 members ensuring alignment with project goals and client expectations.
  • Worked to implement agile methodologies which resulted in 22% delivery efficiency and 10% decrease in resolution time.
  • Coordinated deployments of new software, feature updates and fixes.
  • Verified and updated access management techniques.

Programmer Analyst-Jr Business Analyst

Cognizant
07.2022 - 07.2023
  • Supported project managers in planning and executing initiatives, including scheduling, resource allocation, and risk management.
  • Conducted stakeholder meetings and facilitated inter-team communication thus improving project coordination and timely deliverables.
  • Assisted in the implementation of change management strategies, ensuring minimal disruption to project timelines.
  • Organized post resolution call to understand the issue and ensuring relevant steps are taken to avoid the issue for recurring.

Programmer Analyst Trainee

Cognizant
06.2021 - 06.2022
  • Analyzed customer needs to create and implement appropriate solutions.
  • Developed proficiency in SQL, HTML, CSS, Google Cloud, Javascript, react and typescript.
  • Conducted Ticket analysis and provided insights that supported future project decision making.
  • Consistently scored above 90% in Cognizant Academy

Education

Bachelor of Technology - Computer Science And Programming

Baba Banda Singh Bahadur Engineering College
Sirhind, India
07.2020

Skills

  • Server Administration
  • ServiceNow ITAM
  • ServiceNow ITSM/ITIL V4
  • Microsoft Active Directory
  • Microsoft Office 365
  • Google Workspace Essentials
  • Security best practices
  • DevOps principles
  • Data Analytics
  • Jira
  • React/Javascript

Accomplishments

  • Successfully delivered two critical migrations projects within timelines and resulting in minimum impact and downtime.
  • Received multiple appreciations from clients as well as recognition from team members.
  • Assisted in implementing automation processes that reduced 40% call inflow to service desk.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)
German
Intermediate (B1)

Timeline

Associate-Technical Lead

Cognizant
07.2023 - Current

Programmer Analyst-Jr Business Analyst

Cognizant
07.2022 - 07.2023

Programmer Analyst Trainee

Cognizant
06.2021 - 06.2022

Bachelor of Technology - Computer Science And Programming

Baba Banda Singh Bahadur Engineering College

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Gagandeep Singh Grewal