Jada Barclay
Indianapolis
Summary
Detail-oriented healthcare support professional with experience in patient registration, front desk operations, and high-volume customer service environments. Known for improving patient flow, maintaining accuracy, and delivering compassionate service.
Overview
5
5
years of professional experience
Work History
RCS Associate
IU Health Hospitals
Indianapolis, IN
01.2025 - Current
- Managed high-volume patient registrations daily while maintaining accuracy and strict compliance with HIPAA regulations
- Improved patient flow by effectively coordinating waiting areas and streamlining the check-in process
- Built strong patient relationships through clear communication and empathetic service
- Collaborated with clinical staff to ensure efficient coordination between front desk operations and patient care
- Resolved complex patient inquiries using strong problem-solving and critical thinking skills
- Served as a go-to resource for team members on registration systems, policies, and procedures
- Led implementation of self-check-in kiosks, enhancing efficiency and improving patient experience during peak hours
Registrar
LHH Recruitment Solutions
Indianapolis, IN
07.2024 - 01.2025
- Greeted and assisted patients and families, ensuring a welcoming and organized check-in experience
- Verified patient information and accurately registered individuals for appointments
- Directed patients to appropriate departments, improving overall clinic flow and reducing delays
Front Desk Clerk
Hilton Garden Inn
Carmel, IN
06.2023 - 02.2024
- Delivered high-quality guest service by managing check-in/check-out processes and resolving guest concerns
- Handled multiple roles including front desk operations, breakfast service, and bartending in a fast-paced environment
- Maintained strong attention to detail while managing reservations, payments, and guest requests
Server
Buffalo Wild Wings
Lafayette, IN
08.2022 - 12.2022
- Provided fast and attentive service in a high-volume restaurant environment
- Managed multiple tables while maintaining accuracy and strong customer satisfaction
Assembler
Wabash
Lafayette, IN
05.2022 - 06.2022
- Installed flooring components in semi-trailers using power tools and precision measurement
- Worked safely around heavy machinery while meeting production expectations
Server
Chili’s
Indianapolis, IN
08.2021 - 04.2022
- Delivered consistent customer service while managing orders, payments, and guest needs
- Maintained food safety and alcohol service certifications
Education
High School Diploma -
Lafayette Jefferson High School
Lafayette, IN06-2018
Skills
- Patient Registration & Scheduling
- HIPAA Compliance
- Customer Service
- Electronic Health Records (EHR) Systems
- Problem Solving
- Team Collaboration
- Data Entry & Accuracy
- Computer skills
- Attention to detail
- Courteous and professional
- Adaptability and flexibility
- Verbal and written communication
Additional Experience
- Package Handler – FedEx (2024)
- Sorter – UPS (2021)
- Packer – Indiana Packers (2020)
- Assembler – Wabash National Corporation (2018–2019)
Timeline
RCS Associate
IU Health Hospitals
01.2025 - Current
Registrar
LHH Recruitment Solutions
07.2024 - 01.2025
Front Desk Clerk
Hilton Garden Inn
06.2023 - 02.2024
Server
Buffalo Wild Wings
08.2022 - 12.2022
Assembler
Wabash
05.2022 - 06.2022
Server
Chili’s
08.2021 - 04.2022
High School Diploma -
Lafayette Jefferson High School