JADEJA KUMARPALSINH
AUTOMOBILE ENGINEER
Ahmedabad
Summary
Branch Service Incharge leading end-to-end service operations across 5–8 company-owned and third-party automotive locations. Enforces SOPs, SLAs, and KPIs while streamlining diagnostic workflows, controlling operating costs, and lifting customer satisfaction index (CSI) performance by 8+ points per quarter. Coordinates technicians, vendors, and internal teams to keep service delivery consistent across the branch.
Overview
1
1
Language
8
8
years of professional experience
Work History
Branch Service Incharge
Exide Industries Limited
08.2025 - Current
- Manage end-to-end service department operations for automotive products across company-owned and third-party networks.
- Ensure strict adherence to corporate standard operating procedures (SOPs), consistently meeting service SLAs and KPIs.
- Optimize operating costs while escalating customer satisfaction scores through streamlined diagnostic workflows.
- Jul 2025 – Present
Territory Service Officer
Hero MotoCorp
05.2023 - 07.2025
- Monitored and optimized workshop performance metrics, directly driving paid service retention and customer loyalty.
- Managed parts and oil inventories physically and digitally, minimizing shrinkage and maintaining optimum stock flow.
- Led proactive customer service management initiatives via systematic Post Service Feedback (PSF) tracking and analysis.
- Organized strategic promotional and localized service camps to boost territory visibility and engagement.
- Headed technician upgrades through on-the-job training (OJT) nominations and soft-skills development modules.
- Expanded the service network by identifying, evaluating, and finalizing new Authorized Dealerships, ASC, and AD under Network Development initiatives.
- Handled end-to-end warranty claims, resolved technical complaints, addressed customer feedback, and conducted product performance audits to maintain high service standards and product quality
Relationship Manager (Post-Sales & Service)
Spinny
07.2022 - 04.2023
- Built lasting institutional customer relationships and addressed complex concerns by collaborating with cross-functional technical teams.
- Advised customers on preemptive maintenance and diagnostic issues, drastically reducing post-sale grievances.
- Partnered with hub sales teams to spearhead strategic up-selling and cross-selling of service value-added products.
- Analyzed competitor operations to innovate new service offerings and customer retention tactics.
- Jul 2022 – May 2023
Service Manager
Old Soul Motorcycle
08.2020 - 07.2022
- Supervised workshop repair operations, maintaining meticulously detailed daily logs of completed vehicle lifecycle metrics.
- Managed automotive service technicians, assigning workflows based on individual competency levels.
- Oversaw a cluster of dealer locations to boost business parameters including spare parts sales volume and collection.
- Aug 2020 – Jul 2022
Accident Advisor
Dream Vehicles (Nexa)
12.2019 - 07.2020
- Provided transparent repair estimations for complex accidental motor insurance claims.
- Liaised with authorized insurance adjusters to ensure smooth, high-velocity claim approvals.
- Dec 2019 – Jul 2020
Automotive Technician
Dream Vehicles (Nexa)
12.2018 - 12.2019
- Executed detailed diagnostics for electrical and complex mechanical driveability concerns.
- Performed complete engine overhauls and scheduled preventative maintenance tasks.
- Dec 2018 – Dec 2019
Education
B.Tech / B.E. - Automobile Engineering
C.U. Shah University
12th Standard - undefined
Gujarat Board
10th Standard - undefined
Gujarat Board
Skills
Operations management
Technical diagnostics
SLA & KPI tracking
Service SOP compliance
Warranty claim processing
Warranty claim adjudication
Team leadership
Customer retention
Inventory management
Advanced MS Excel
Dealer network management
Dealer process audits
Service reporting
Customer satisfaction survey analysis
Parts reorder planning
Interests
Fitness Training, Reading Novels, Travelling
CORE INTERESTS
- After Sales Service
- Workshop Operations
- Quality Assurance
Timeline
Branch Service Incharge
Exide Industries Limited
08.2025 - Current
Territory Service Officer
Hero MotoCorp
05.2023 - 07.2025
Relationship Manager (Post-Sales & Service)
Spinny
07.2022 - 04.2023
Service Manager
Old Soul Motorcycle
08.2020 - 07.2022
Accident Advisor
Dream Vehicles (Nexa)
12.2019 - 07.2020
Automotive Technician
Dream Vehicles (Nexa)
12.2018 - 12.2019
10th Standard - undefined
Gujarat Board
12th Standard - undefined
Gujarat Board
B.Tech / B.E. - Automobile Engineering
C.U. Shah University