MOHAMMED SHIRAZ
Bangalore
Summary
Dynamic Team Leader with a proven track record at Tata Consultancy Services, excelling in leadership and effective communication. Spearheaded global security training programs and enhanced system performance through strategic problem-solving. Expert in data analysis and dashboard development, fostering strong client relationships to drive project success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Tata consultancy service ( ABB Project )
Bangalore
01.2020 - Current
- Oversaw global security training programs across multiple applications.
- Managed comprehensive reporting for stakeholders to enhance transparency and accountability.
- Developed dashboards to effectively present data to clients.
- Cultivated strong relationships with clients and stakeholders to facilitate smooth meetings.
- Handled rostering for associates, ensuring optimal staffing levels.
- Utilized ticketing tools such as ServiceNow and CRM for efficient support management.
- Analyzed projects to identify areas requiring improvement.
Team Leader
Tata Consultancy Service ( Du Telecom Project )
Bangalore
07.2016 - 12.2019
- Led a team of 24 members to consistently meet and exceed project objectives.
- Facilitated clear communication between upper management and team members to align with company goals.
- Provided front-line support for Learning Management Application, resolving user issues efficiently.
- Collaborated with cross-functional teams to troubleshoot and resolve complex system problems.
- Implemented enhancements that improved system performance and user experience significantly.
CUSTOMER SUPPORT EXECUTIVE
DU Telecom
Dubai
03.2014 - 06.2016
- Acted as primary contact for customer inquiries, delivering accurate assistance through phone, email, and live chat.
- Resolved customer issues swiftly by applying extensive product knowledge and problem-solving skills.
- Documented and tracked customer interactions in CRM software for precise record-keeping.
- Identified opportunities for process improvement and contributed to knowledge base resources.
Education
Bachelor of Science - Computer And Information Sciences
Manav Bharti University
01.2013
SECONDARY SCHOOL -
Mambaram English Medium School
01.2007
Skills
- Leadership and decision making
- Effective communication
- Problem-solving and troubleshooting
- Adaptability and conflict management
- Detail-oriented approach
- Expertise in MS Office applications
- Dashboard creation and analysis
- Data analysis
- Dashboard development
Certification
- Excel Basic for Beginners, Udemy, 03/2020
- Useful Excel for Beginners, Udemy, 10/2021
- Excel Intermediate, Great Learning, 10/2021
- Data Visualization using Power BI, Great Learning, 11/2021
- My SQL Basics, Great Learning, 04/2022
- Business Analytics with Excel, Simpli Learn, 06/2022
- Power BI Outset, Fresco, 12/2022
Languages
- English, Malayalam, Tamil, Hindi
Accomplishments
- Many times, performer of the month
- Best employee certificates
References
- Shanthi Keshav, manager, TCS, India, shanti.keshav@in.abb.com, +91 9986265192
- Justyna Jacaszek, manager, ABB, Poland, justyna.jacaszek@pl.abb.com, +48 692 455 080
Timeline
Team Leader
Tata consultancy service ( ABB Project )
01.2020 - Current
Team Leader
Tata Consultancy Service ( Du Telecom Project )
07.2016 - 12.2019
CUSTOMER SUPPORT EXECUTIVE
DU Telecom
03.2014 - 06.2016
Bachelor of Science - Computer And Information Sciences
Manav Bharti University
SECONDARY SCHOOL -
Mambaram English Medium School
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