JAFFAR KHAN S
Project & Operations Manager
Bengaluru
Summary
Project Manager coordinating tech-driven initiatives across planning, risk mitigation, reporting, and stakeholder follow-up. Brings a project coordination mindset that keeps active workstreams organized and visible while turning project data into decisions through Power BI and Advanced Excel. Well positioned to support deadline-driven delivery across cross-functional projects with clear communication and consistent documentation.
Overview
3
3
Certifications
9
9
years of professional experience
Work History
Senior Project Coordinator
Diversified
10.2022 - Current
- Manage end-to-end project lifecycles, using strategic planning and execution to improve project efficiency by 20%.
- Maintain project documentation in SharePoint to strengthen version control, accessibility, compliance, and cross-functional coordination.
- Track RAID logs across risks, assumptions, issues, and dependencies, applying early mitigation strategies to reduce project exposure.
- Coordinate project monitoring and control activities, tracking milestones, scope changes, and status updates through structured reporting.
- Support implementation planning and change control by aligning schedules, dependencies, and delivery expectations across teams.
- Use Power BI, Advanced Excel, and SQL to analyze project data and strengthen reporting visibility for stakeholders.
- Coordinate resource management, vendor coordination, and client onboarding to keep project delivery organized and responsive.
Senior Project Coordinator
PNS CORPORATE SERVICES PVT LTD
03.2021 - 04.2022
- Improved customer retention by 15% through coordinated project delivery and stronger client communication.
- Reduced support call volume by 25% by analyzing support data and applying targeted improvement strategies.
- Secured project approvals by developing clear proposals and aligning scope with stakeholder expectations.
- Delivered technical training to internal staff on desktop applications and network procedures to strengthen team capability.
Operations & Project Coordinator
Extramarks Education
01.2020 - 02.2021
- Managed a team of 20 support staff to increase customer satisfaction ratings by 15% through consistent coaching and follow-up.
- Improved team communication and efficiency by implementing practical workflows and reinforcing daily coordination.
- Drove customer loyalty and sales by delivering pre-sales and post-sales technical support across product discussions.
- Coordinated with the accounts team on fund-related information to keep financial operations moving smoothly.
- Handled client inquiries with detailed product information to strengthen engagement and support informed decisions.
Project Coordinator
Shree Ganesh Gears Pvt. Ltd
08.2017 - 09.2019
- Supported new product development and quality planning in line with ISO 9001-2015 requirements.
- Conducted QMS internal audits to verify ISO 9001-2015 compliance and maintain process discipline.
- Analyzed customer complaints, identified root causes, and implemented process improvements to reduce dissatisfaction.
Education
Bachelor of Technology - Mechanical Engineering
ATME College of Engineering
Mysore01-2017
Skills
Risk management
Budget & expenditure tracking
Project monitoring & control
Project planning & scheduling
Resource management
Stakeholder management
Change control
Project documentation
Cross-functional coordination
Project reporting
Client onboarding
Vendor coordination
Implementation planning
Status reporting
Milestone tracking
Scope management
Certification
Project Management Professional (PMP)
Timeline
Senior Project Coordinator
Diversified
10.2022 - Current
Senior Project Coordinator
PNS CORPORATE SERVICES PVT LTD
03.2021 - 04.2022
Operations & Project Coordinator
Extramarks Education
01.2020 - 02.2021
Project Coordinator
Shree Ganesh Gears Pvt. Ltd
08.2017 - 09.2019
Bachelor of Technology - Mechanical Engineering
ATME College of Engineering