Jaffar Sikander M
Associate Senior Manager
Bangalore
Summary
Result-driven Associate Senior Manager for Digital Finance with 5+ years of diverse experience in Ed-Tech & Fin-Tech Industries with proven leadership abilities, Resource management and spearheading business with responsibilities revolving around Product management, building and scaling the lending business, strategy, setting business goals & execution to achieve the goals in highly competitive sales environment. Superior proficiency in all areas of leadership vision through strategies, tactical plans, compensation programs, communication protocols, and reporting structures. Having extensive experience in sales, operations, digital lending and product management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Associate Senior Manager
BYJU'S
Bengaluru
09.2022 - Current
- Highly skilled in partnership management and engagement. Owns complete responsibility to meet end-to-end requirements in building new products. Expertise in process knowledge transfer, planning & decision making. Successfully managed a team of 31 members.
- Owning the product and related processes throughout their entire lifecycle and roadmap, ensuring product strategy is translated to planned activities. Regularly tracking adoption, opportunities, forecasting potential problems & threats, testing & launching.
- Digital transformation of K-12 financing division. Working majorly on credit automation, Business rules engine, data, digital applications & architecture, negotiation, lending automation, product creation & user experience designs.
- Cross functional alignment with internal and external stakeholders across multiple verticals. Close coordination with the business, leadership, legal, product, tech development, marketing, order management, logistics, finance teams in delivering business requirements within the stipulated time.
- Adept knowledge in building co-branded offers and marketing tracks for new lead generation with existing and new partners. Worked on cross selling, designing flyers for E-mail marketing, SMS marketing, integrating CTA -Webpage- CRM, Pre-approved offers.
Manager
BYJU'S
Bangalore
12.2018 - 08.2021
- Strong Insight in establishing the digital finance operations team for 4 territories (16 offices). Leading a team of 27 members to bridge & fulfill the operational requirements in a high-pressure environment.
- Innate experience in policy development & staff development procedures positively impacting overall morale & productivity.
- Keen strategist who transforms strategic plans into workable solutions & benchmarks for performance against key operational objectives.
- Onboard 70%+ of the customers through digital payment’s & loans. Contributing a revenue more than 4 crore every week. And also meeting End-to-end process & operational requirements with regard to the payment solutions offered.
- ·A successful team leader focusing on all key aspects. Major KRA’S includes Customer onboarding, loan document verification, audit, fraud detection & prevention, sales operations, loan portfolio management & order management, debt collection
- ·Training & grooming the team on the existing payment processes on a regular basis, regular process updating in line with lender & organizational requirement, Fraud detection & prevention, ensuring staff development & sales growth by analyzing their pain points.
- Building new processes & requirements to avoid duplications and redundancies in the existing process and increasing the overall process efficiency to boost the sales performance.
Senior Business Development Associate
BYJU'S
Chennai
04.2017 - 12.2018
- Owns the sales revenue target for the company and create a level of predictability of the sales number. Own the conversion rate of the numbers from start to finish. Own the sales process and ensures it is followed consistently and improved. Analyze and monitors marketing budget to ensure activities are within budget.
- Connect with potential clients and grow long-lasting relationships by understanding their needs and pain points Achieve sales targets through effective planning, setting sales goals, analyzing performance, data and projecting future performance. Creates, recommends a sales strategy for achievement of assigned sales targets.
- Provides BD team with inputs on product pricing and marketing budget for new deals. Assigns sales targets to team.
- Macro-level market research, SWOT analysis, prevailing prices, competition projects. Micro-level research covering consumer study, consumer profiling, focus group discussions.
Education
Bachelor of Engineering Technology - Computer Science
Dr.M.G.R. Educational And Research University
Chennai 06.2013 - 05.2017
Skills
Product Management Digital transformation Debt Collection Client & Vendor relationship Sales Strategy Operations Building and Scaling Affordability Solutions Credit Automation Large Team ManagementTerritory Management
Accomplishments
- Achieved 2 CRORES revenue in 19-months which is still a record in outbound sales.
- Was sponsored for a fully funded incentive trip to watch the FIFA World Cup in Russia.
- Played a key role in revamping the manual and physical documentation process to digital during COVID times ensuring business continuity.
- Extended my support in debt collection during COVID. Collected 4 crores of debt through manual collection with a team of 40+ members in 6 months.
- Revamped manual web application process to mobile application (TL-PAY), the largest K-12 financing initiative through automation. Ensuring reduction of operational costs and bringing the error margin close to 1%.
- Successfully Onboarded HDFC Bank as a lending partner (World’s 10th Largest bank in terms of market capitalization and the top private bank of India).
Timeline
Associate Senior Manager
BYJU'S
09.2022 - Current
Manager
BYJU'S
12.2018 - 08.2021
Senior Business Development Associate
BYJU'S
04.2017 - 12.2018
Bachelor of Engineering Technology - Computer Science
Dr.M.G.R. Educational And Research University
06.2013 - 05.2017
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