JAFFAR ALI S
Bengaluru
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2018
2018
years of professional experience
2012
2012
years of post-secondary education
Work History
TEAM LEADER
Wakefit Innovations Pvt Ltd
7 2018 - 7 2024
- Coordinated team activities and delegated tasks to ensure efficient completion of day to day tasks
- Maintained a positive work environment that promoted collaboration between team members
- Ensured compliance with all safety regulations in the workplace
- Participated in regular meetings with senior leadership to provide updates on team progress
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Reviewed completed work to verify consistency, quality and conformance
- Fostered positive employee relationships through communication, training and development coaching
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team
- Maintained positive working relationship with fellow staff and management
- Oversaw quality control to identify inconsistencies and malfunctions
- Analyzed key performance indicators to identify effective strategies
- Set specific goals for the process to measure progress and evaluate end results
- Developed strategies for problem solving and conflict resolution among team members
- Conducted regular performance reviews to assess individual team member progress
- Provided coaching and feedback on employee performance, encouraging professional development
- Created training materials and conducted group trainings on new processes or procedures
- Monitored daily workflow to ensure adherence to established policies and procedures
- Established clear expectations for employees, providing guidance when needed
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Daksh india Pvt Ltd
12.2015 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Consulted with customers to resolve service and billing issues
Education
B.Tech - Information Technology
BSA Crescent Engineering College
Chennai, Tamil NaduDiploma - Information Technology
AMS Polytechnic College
Avadi, ChennaiSkills
Team Supervision
Work Planning
Shift Scheduling
Quality Improvement
Teamwork and Collaboration
Team Check-Ins
People Management
Call Center Operations
Leading Team Meetings
Performance Improvement
Coaching and Mentoring
Work Planning and Prioritization
Evaluating Employee Work
SOP Adherence
Key Performance Indicators
Issue Resolution
Goal Setting
Team motivation
Documentation And Reporting
Accomplishments
Activities
Exploring New Places and SOlo Travelling in Bike
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Concentrix Daksh india Pvt Ltd
12.2015 - 11.2017
Diploma - Information Technology
AMS Polytechnic College
TEAM LEADER
Wakefit Innovations Pvt Ltd
7 2018 - 7 2024
B.Tech - Information Technology
BSA Crescent Engineering College
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