Jaffer Ali
Representative
Bangalore
Summary
Results-oriented and dedicated professional with a 5 years' experience in Customer Service excutive. Skilled in customer service, data analysis, problem-solving. Proven track record of excelling in fast-paced environments and consistently achieving targets. Adaptable and eager to take on new challenges. A team player with excellent communication and interpersonal skills. Committed to delivering exceptional performance and contributing to organizational success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Concentrix Daksh
Advisor
Bangalore
02.2022 - Current
- At Concentrix, I am employed in the Cisco process as an advisor, responsible for assisting customers with order bookings and troubleshooting issues.
- I take pride in consistently performing at my best, earning the title of the top performer for the entire month. My dedication and excellent work have even garnered appreciation from clients.
- However, due to the process being taken over, I was recently reassigned as a backup in the data analytics department. In my new role, I allocate cases to agents and closely monitor their performance, ensuring they meet their Key Performance Indicators (KPIs).
- My expertise in data analytics helps optimize our operations and support the team in achieving their goals.
Ammas Pastries Customer Service
Team Incharge
Bangalore
08.2019 - 02.2022
- I recently performed several tasks to enhance our customer service operations. This included updating the customer service database with fresh information, incorporating address changes and updated contact details. Additionally, I efficiently handled order-taking over the phone, ensuring a smooth and seamless process for our valued clients.
- As part of my responsibilities, I diligently monitored all our stores using the Activity camera monitoring system, maintaining a vigilant eye on operations.
- Moreover, I generated comprehensive reports on management information systems (MIS) and income to keep track of key performance indicators and financial data.
- I had the privilege of leading a cohesive team, working together as a team incharge to effectively manage and support one another in achieving our shared goals."
Education
SSLC
Infant Jesus High School
Bangalore Lingarajapuram 06.2015 - 04.2016
PCMC
St.Marys Composite PU College
Gedalahalli, Bangalore 06.2018 - 07.2021
Skills
Good in excel with formulas
Communication in verbal and written
Collaborative team player
Trouble shooting and creative problem solving
Leadership skill
Timeline
Concentrix Daksh
Advisor
02.2022 - Current
Ammas Pastries Customer Service
Team Incharge
08.2019 - 02.2022
PCMC
St.Marys Composite PU College
06.2018 - 07.2021
SSLC
Infant Jesus High School
06.2015 - 04.2016