Jagabandhu Dash

Application Support Specialist with 9+ years of experience in managing DMS/SFA platforms, SQL troubleshooting, and stakeholder coordination.

• Spearheaded PAN India rollout of SFA applications (Bizom SFA).
• Collaborated with vendors for new developments (Colour coding logic, Funnel management, Primary order taken Position Master, and Customized Reports).
• Managed internal workforce training programs (On-field, Remote, PPTs, Video tutorials).
• Overhauled customer master, beat master, product master, and user management (TSM, ASM, BSM, RSM).
• Ensured target uploads with structured approvals for secondary & primary markets.
• Oversaw DMS plugin integration with distributor billing software (Tally, Busy, Vyapar, Marg).
• Automated sales tracking & data validation, ensuring efficient distributor onboarding.
• Knowledge of Master data management.
• Meeting with various stakeholders and Prepare process flow diagram as per the needs.
• Syncing adaption of distributors to ensure complete the secondary through Channel Konnect software.
• Scheme and Claim preparation in MDM and support to sales team if they have any issue.
• Handling PMS project in MDM for internal stake holders to get the right clients and achieve the orders.
• Handling sales team queries while create customer complaint through MDM.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Managed PAN India Botree DMS & SFA operations and support.
• Working on Nepal DMS & SFA solutions.
• Prepared training modules for sales and functional teams.
• Led UAT testing & documentation for centralized projects.
• Successfully implemented TCS & E-Invoicing functionalities.
• Provided technical guidance for corporate users & new recruits.
• Implemented MT DMS.

• Lead DMS migration process for channel partner GSK.
• Provided pre & post-implementation technical support, ensuring 99.8% SLA adherence.
• Conducted technical seminars and trade shows across the West region for FORUMNXT implementation.
• Developed user-friendly documentation to simplify process understanding.
• Providing SFA support to sales team regarding order related issue.
• Preparing master data Customer master ,Sales master and Beat master.
• Providing support to distributors and sales team regarding DMS related queries.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided L2-level technical support, resolving high-priority issues.
• Hands-on experience in Core Stocky/CSNG troubleshooting.
• Led application performance analysis and resolution.
• SQL query execution to analyse the issue.
• Delivered training sessions on system usage and optimization.
• Monitoring Putty application server and send usage reports to client on every 2 hrs.
• Email handling.