Jagadeesh Cheekatla

Dedicated and skilled Intune Administrator with 3+ years of hands-on experience in Mobile Device Management (MDM), Mobile application support and cloud infrastructure for multi-enterprise mobility solutions. Seeking a challenging role to leverage my expertise and contribute to an organization's success.

Windows8/Windows10, MacOS, iOS/iPad OS, Android, Installing OS, Configuring System, Intune, Microsoft Azure, Admin center

• creating new users
• Assigning the Licenses & roles to the users
• Monitoring the activity logs and tenant health
• Enrolling the all kind of platforms to Intune portal
• Configuring the basic configuration policies
• Deploying conditional access policy & Complaints policy
• Auto pilot enrolment for windows devices.
• Worked on use case documentation for future reference
• Configuring the app protection policies for iOS & android devices
• Application deployment through Intune portal for Windows, Mac OS, Ios/PadOS, and Android devices.
• Worked on the Separation task like Wiping devices, Removing License, and logging out from all the sessions
• Worked on Bulk User Creation using CSV file
• Booting Operating system to devices
• Provide technical support and assistance to end-users, addressing hardware, software, and network issues.
• Respond to inquiries and issues via phone, email, or in-person, and ensure timely resolution of problems.
• Create and manage support tickets to track and document reported issues.
• Diagnose and resolve technical issues by guiding users through step-by-step solutions or performing remote troubleshooting.
• Ensure documentation is accurate, clear, and accessible.
• Install, configure, and update software applications.
• Generate reports on helpdesk performance, including metrics such as response time, resolution time, and ticket volume.
• Use data to identify trends and areas for improvement.

I declare that here all the information furnished above are true to my knowledge.