Jagadeesh Kagathi
Bengaluru,KA
Summary
Adept at ERP application support, demonstrated during my tenure at Bluechip Computer Consultant Pvt Ltd. I excelled in ticket management and end-user support, enhancing application performance and user satisfaction. I skilled in Application/server maintenance and root cause identification. Demonstrated strong problem-solving abilities.
Overview
2
2
years of professional experience
Work History
IT- Helpdesk Executive (ERP Application Support)
Bluechip Computer Consultant Pvt Ltd.
10.2022 - Current
- Issue/Request Tickets handling through SYSAID, ZohoDesk & Internal ticketing tools.
- Provided support to Syteline (INFOR) ERP application.
- Debug any server issues that impact application performance & troubleshoot and rectify application issues.
- I replicated user-reported application issues in the TEST system to identify the root causes and provided effective solutions.
- I handle SQL Server Management Studio to execute queries for extracting user-requested data, including General Ledger (GL) data and audit logs etc. Additionally, I utilize SQL during script installations and backup processes.
- Prepare and maintain documentation for all issues and the implemented solutions.
- I collaborated with the development team to assess issues and conduct testing for effective solutions.
- Responsible for troubleshooting barcode printers and scanners on live servers.
- Handling and supporting to International Countries: (USA, UK, Germany, China & Europe)
- Escalate, if needed, unresolved problems to a higher level of support.
- Used ticketing systems to manage and process support actions and requests. I involved in change requests as well.
Education
Bachelor of Arts - B.COM
Sri Venkateswara University
04-2022
MPC -
Sri Venkateshwara Junior Collage
12-2018
SSC -
ZP High School
01-2014
Skills
- Ticketing System
- End-user support
- Ticket management
- Root cause identification
- Server maintenance
- Application monitoring
- Application flow processes
Personal Information
- Date of Birth: 07/28/1999
- Nationality: Indian
- Marital Status: Married
Languages
English
Telugu
Kannada
Job Profile
- Infor Syteline Application Support, Providing IT support to end users via Email and Chat., Creating user accounts in Syteline and providing groups/forms access., Helping users with issues related to Purchase Orders, Customer Orders, Invoicing etc., Diagnosing and resolving the printer and bartender issues.
- Managed user sessions with daily audits to clear undefined sessions using the session management form in Syteline. And conducted monthly patch activities to enhance system performance and security.
- Installed consolidated scripts developed by the development team in live and test environments to effectively resolve user-reported issues.
Timeline
IT- Helpdesk Executive (ERP Application Support)
Bluechip Computer Consultant Pvt Ltd.
10.2022 - Current
Bachelor of Arts - B.COM
Sri Venkateswara University
MPC -
Sri Venkateshwara Junior Collage
SSC -
ZP High School
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