Jagadeesh Pallam
Bangalore
Summary
Seeking a dynamic work environment that fosters growth, encourages learning, and values innovation. Committed to leveraging skills to drive success and deliver exceptional results in a collaborative, fast-paced setting.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Technical Specialist and Implementation Engineer
Avaya India Pvt. Ltd.
03.2023 - Current
- Migrating on-premises infrastructure to the cloud to meet customer requirements.
- Provide advanced technical support for Avaya global customers, troubleshooting complex issues
- Implement and support Avaya Cloud systems, assisting Cloud customers with integration and automation
- Collaborate with customers to understand product issues and identify system bugs
- Work directly with development teams to resolve bugs and enhance system performance
- Utilize DevOps tools (Git, Jenkins, Ansible, Docker, Kubernetes, Terraform) to streamline operations
- Monitor on-premises and hybrid cloud environments using Nagios.
- Execute infrastructure automation, containerization, and continuous integration projects
Network Design Engineer
Unisys India Pvt. Ltd.
01.2019 - 12.2022
- Delivered support as an Avaya Support Engineer & inContact Cloud PBX support engineer
- AWS(EC2,S3, Amazon Connect)
- GIT, Jenkins, Terraform
- Streamlined network management processes by creating customized monitoring tools and automating routine tasks.
- Reduced downtime during maintenance windows by carefully planning and executing system upgrades and patches.
- Spearheaded migration projects to transition legacy systems onto modern platforms, resulting in improved efficiency and reduced maintenance requirements.
Avaya Engineer
Servion Global Solutions Ltd.
11.2017 - 12.2018
- Worked on Avaya S87xx, CMS, SBC, SM, Verint, and APC 5.1 solutions
- SIP
- VOIP
Avaya Engineer
Magna InfoTech Pvt. Ltd.
12.2015 - 11.2017
- Handled Avaya S87xx, CMS, SBC, SM, Verint, APC 5.1, and AOS portal integrations
Education
B.Tech - Information Technology
Santhiram College of Engineering And Tech
Kurnool 08.2008 - 04.2012
Skills
Git
Docker
Kubernetes
Jenkins
Terraform
Ansible
AWS
Shell scripting
Linux
Nagios
Artifactory
SIP
Projectsandachievements
- Automated system monitoring processes using Linux-based tools and shell scripts.
- Enhanced cloud customer support through the integration of advanced monitoring and DevOps practices.
- Successfully transitioned legacy systems to containerized environments, improving scalability and efficiency.
Timeline
Technical Specialist and Implementation Engineer
Avaya India Pvt. Ltd.
03.2023 - Current
Network Design Engineer
Unisys India Pvt. Ltd.
01.2019 - 12.2022
Avaya Engineer
Servion Global Solutions Ltd.
11.2017 - 12.2018
Avaya Engineer
Magna InfoTech Pvt. Ltd.
12.2015 - 11.2017
B.Tech - Information Technology
Santhiram College of Engineering And Tech
08.2008 - 04.2012
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