Jagadeesh Raja J
Coimbatore
Summary
Enthusiastic Banking professional with demonstrated success mentoring and building high performance teams. Proven history of working in dynamic, fast-paced environments achieving sales goals by monitoring performance and coaching team on effective sales methods. Creative problem solver skilled at de-escalating situations and driving positive change. Passionate about providing eccentric customer delight and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Branch Head - Affluent Banking
Axis Bank Ltd (Erstwhile Citibank N.A Branch)
09.2022 - Current
- Directly responsible for Sales, Service & distribution of Liabilities, Assets & TPP products for client segments - UHNI, HNI, NRI & Mass banking
- Formulating & executing strategic plans to achieve the AOP aligned with the organizational goals
- Identifying Market trends, competitor activities and client need to drive informed decision making
- Leading and motivating a team of 12 banking professionals to achieve performance targets and deliver exceptional client service
- Providing guidance, coaching and mentorship to ensure the team's continuous development and adherence to best practices
- Conducting in-depth analysis of RM mapped portfolio of 1000+ households to derive insights and recommendation to the team for enhancing business delivery and increase wallet share
- Strengthening relationships with UHNI, HNI and NRIs for high value acquisition CASA and upsell family banking program, Investment & Insurance products & Lending solutions
- Sharing best practices and strategies with other regional branches to increase regional business achievement
- Adhering to high ethical standards, and complying with all the policies, regulatory and statutory requirements as relevant for the bank
Branch Head - NRI & Retail Banking Branch
IndusInd Bank Ltd
10.2019 - 09.2022
- Leading a result-oriented team comprising 2 NR RMs, 2 Retail RMs, 2 Key Account Managers, 5 Inbound & 4 Frontline sales team and is responsible for managing the branch compliance, ensuring high quality service and customer relationship management
- Responsible for achieving overall P&L and product targets of the branch - Book growth (CASA+TD), Insurance, Investments & Retail assets
- Establishing the Bank and the brand in the catchment area
- Cultivating relationships with UHNI, HNI and Corporate clients for high value acquisition CASA
- Knowledge sharing with Regional management team on best and effective practices, business opportunities and strategies to improvise overall regional business
- Identifying areas of improvement and providing corrective actions to subordinates to meet their challenges and leverage growth opportunities.
Branch Head - Retail Banking
IDFC First Bank Ltd
12.2017 - 10.2019
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored 2 RMs, 2 Sales managers, 16 Frontline sales and 4 Inbound staff, cultivating a culture of continuous learning and development.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Optimized resource allocation to ensure efficient branch operations while meeting financial targets.
- Assessed employee performance and developed improvement plans.
DBM - Mega Branch
ICICI Bank Ltd
05.2017 - 12.2017
- Acted as interim Branch Manager providing seamless leadership continuity without sacrificing operational efficiency.
- Managed cross-selling initiatives by increased upselling success through 7 Value bankers and 5 Inbound RMs that expanded ETB relationships while bringing onboard NTBs, contributing 65% business to the overall growth of the branch.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
Branch Manager
ICICI Bank Ltd
06.2015 - 05.2017
- Implemented effective sales strategies to achieve 100% plus on branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Engaged employees in business delivery with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in substantial increase in annual plan achievement.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Deputy Branch Manager
ICICI Bank Ltd
04.2013 - 05.2015
Customer Service Manager
ICICI Bank Ltd
11.2011 - 03.2013
Associate Software Engineer
Patni Computer Systems
12.2007 - 10.2010
Education
MBA - Banking And Finance
Manipal University
Manipal, IndiaSkills
- Strategic Planning & Multitasking Abilities
- Teamwork and Collaboration
- Leadership - Playing & Non-Playing Captain
- Critical Thinking & Problem-Solving
- Communication & Presentation skills
- Relationship building and management
- Wealth & NR banking
- Effective Farmer & Hunter skills
- Portfolio management
- Ethical & Compliance driven
- Training and Development
- Product Training & Sales development
Accomplishments
- Played a major role in the initial set up and launch of IDFC bank Ltd, Salem branch and achieved P& L breakeven in the first year.
- Promoted 18 subordinates to key roles – Sales Managers/Deputy Branch Managers/Branch Managers.
- Excelled in BM role at ICICI Bank (FY 2015-16) with incremental CASA book growth of 270% and brought Salem Agraharam branch into limelight
- Cracked the Govt. dept. accounts with value of 85 Crs in FY 2015-17
- Won Award for CA acquisition – Top 10 Branch Managers Pan India FY 2021-22
- Won NR Bonanza Champion Branch award for NR acquisitions through activities & client referrals
- Won Zonal & National level accolades and participated in numerous R&R for soliciting Insurance business latest MDRT being TIME Reloaded Abu Dhabi contest October 2023
- Won ICICI prudential chairman's award - National level for Top 10 in Mutual Funds 2014
- Zone topper – Credit Cards fee – 25 lakhs YTD FY 2020-21 – IndusInd Bank
- Won National contest for Mortgage loans – FY 2015
- Won Consistent Performer for consecutive 3 years in Gold loan new business & Best innovative strategy award for Gold loan marketing
- Won accolades for topping chart in Feature debit & credit cards cross sell in 2016, 2017, 2020,2021.
Timeline
Branch Head - Affluent Banking
Axis Bank Ltd (Erstwhile Citibank N.A Branch)
09.2022 - Current
Branch Head - NRI & Retail Banking Branch
IndusInd Bank Ltd
10.2019 - 09.2022
Branch Head - Retail Banking
IDFC First Bank Ltd
12.2017 - 10.2019
DBM - Mega Branch
ICICI Bank Ltd
05.2017 - 12.2017
Branch Manager
ICICI Bank Ltd
06.2015 - 05.2017
Deputy Branch Manager
ICICI Bank Ltd
04.2013 - 05.2015
Customer Service Manager
ICICI Bank Ltd
11.2011 - 03.2013
Associate Software Engineer
Patni Computer Systems
12.2007 - 10.2010
MBA - Banking And Finance
Manipal University
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