Jagadeesh Raja J
Coimbatore
Summary
Enthusiastic Banking professional with demonstrated success mentoring and building high performance teams. Proven history of working in dynamic, fast-paced environments achieving sales goals by monitoring performance and coaching team on effective sales methods. Creative problem solver skilled at de-escalating situations and driving positive change. Passionate about providing eccentric customer delight and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Branch Head - Affluent Banking
Axis Bank Ltd (Erstwhile Citibank N.A Branch)
09.2022 - Current
- Directly responsible for Sales, Service & distribution of Liabilities, Assets & TPP products for client segments - UHNI, HNI, NRI & Mass banking
- Formulating & executing strategic plans to achieve the AOP aligned with the organizational goals
- Identifying Market trends, competitor activities and client need to drive informed decision making
- Leading and motivating a team of 12 banking professionals to achieve performance targets and deliver exceptional client service
- Providing guidance, coaching and mentorship to ensure the team's continuous development and adherence to best practices
- Conducting in-depth analysis of RM mapped portfolio of 1000+ households to derive insights and recommendation to the team for enhancing business delivery and increase wallet share
- Strengthening relationships with UHNI, HNI and NRIs for high value acquisition CASA and upsell family banking program, Investment & Insurance products & Lending solutions
- Sharing best practices and strategies with other regional branches to increase regional business achievement
- Adhering to high ethical standards, and complying with all the policies, regulatory and statutory requirements as relevant for the bank
Branch Head - NRI & Retail Banking Branch
IndusInd Bank Ltd
10.2019 - 09.2022
- Leading a result-oriented team comprising 2 NR RMs, 2 Retail RMs, 2 Key Account Managers, 5 Inbound & 4 Frontline sales team and is responsible for managing the branch compliance, ensuring high quality service and customer relationship management
- Responsible for achieving overall P&L and product targets of the branch - Book growth (CASA+TD), Insurance, Investments & Retail assets
- Establishing the Bank and the brand in the catchment area
- Cultivating relationships with UHNI, HNI and Corporate clients for high value acquisition CASA
- Knowledge sharing with Regional management team on best and effective practices, business opportunities and strategies to improvise overall regional business
- Identifying areas of improvement and providing corrective actions to subordinates to meet their challenges and leverage growth opportunities.
Branch Head - Retail Banking
IDFC First Bank Ltd
12.2017 - 10.2019
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored 2 RMs, 2 Sales managers, 16 Frontline sales and 4 Inbound staff, cultivating a culture of continuous learning and development.
- Set challenging performance goals for the team, fostering an achievement-oriented culture that drove success across key metrics.
- Initiated cross-selling efforts, resulting in increased product penetration among existing customers.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Optimized resource allocation to ensure efficient branch operations while meeting financial targets.
- Assessed employee performance and developed improvement plans.
DBM - Mega Branch
ICICI Bank Ltd
05.2017 - 12.2017
- Acted as interim Branch Manager providing seamless leadership continuity without sacrificing operational efficiency.
- Managed cross-selling initiatives by increased upselling success through 7 Value bankers and 5 Inbound RMs that expanded ETB relationships while bringing onboard NTBs, contributing 65% business to the overall growth of the branch.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
Branch Manager
ICICI Bank Ltd
06.2015 - 05.2017
- Implemented effective sales strategies to achieve 100% plus on branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Engaged employees in business delivery with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in substantial increase in annual plan achievement.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Deputy Branch Manager
ICICI Bank Ltd
04.2013 - 05.2015
Customer Service Manager
ICICI Bank Ltd
11.2011 - 03.2013
Associate Software Engineer
Patni Computer Systems
12.2007 - 10.2010
Education
MBA - Banking And Finance
Manipal University
Manipal, IndiaSkills
- Strategic Planning & Multitasking Abilities
- Teamwork and Collaboration
- Leadership - Playing & Non-Playing Captain
- Critical Thinking & Problem-Solving
- Communication & Presentation skills
- Relationship building and management
- Wealth & NR banking
- Effective Farmer & Hunter skills
- Portfolio management
- Ethical & Compliance driven
- Training and Development
- Product Training & Sales development
Accomplishments
- Played a major role in the initial set up and launch of IDFC bank Ltd, Salem branch and achieved P& L breakeven in the first year.
- Promoted 18 subordinates to key roles – Sales Managers/Deputy Branch Managers/Branch Managers.
- Excelled in BM role at ICICI Bank (FY 2015-16) with incremental CASA book growth of 270% and brought Salem Agraharam branch into limelight
- Cracked the Govt. dept. accounts with value of 85 Crs in FY 2015-17
- Won Award for CA acquisition – Top 10 Branch Managers Pan India FY 2021-22
- Won NR Bonanza Champion Branch award for NR acquisitions through activities & client referrals
- Won Zonal & National level accolades and participated in numerous R&R for soliciting Insurance business latest MDRT being TIME Reloaded Abu Dhabi contest October 2023
- Won ICICI prudential chairman's award - National level for Top 10 in Mutual Funds 2014
- Zone topper – Credit Cards fee – 25 lakhs YTD FY 2020-21 – IndusInd Bank
- Won National contest for Mortgage loans – FY 2015
- Won Consistent Performer for consecutive 3 years in Gold loan new business & Best innovative strategy award for Gold loan marketing
- Won accolades for topping chart in Feature debit & credit cards cross sell in 2016, 2017, 2020,2021.
Timeline
Branch Head - Affluent Banking
Axis Bank Ltd (Erstwhile Citibank N.A Branch)
09.2022 - Current
Branch Head - NRI & Retail Banking Branch
IndusInd Bank Ltd
10.2019 - 09.2022
Branch Head - Retail Banking
IDFC First Bank Ltd
12.2017 - 10.2019
DBM - Mega Branch
ICICI Bank Ltd
05.2017 - 12.2017
Branch Manager
ICICI Bank Ltd
06.2015 - 05.2017
Deputy Branch Manager
ICICI Bank Ltd
04.2013 - 05.2015
Customer Service Manager
ICICI Bank Ltd
11.2011 - 03.2013
Associate Software Engineer
Patni Computer Systems
12.2007 - 10.2010
MBA - Banking And Finance
Manipal University
Similar Profiles
Jay PathakJay Pathak
Assistant Vice President at Axis Bank (Erstwhile Citibank NA)Assistant Vice President at Axis Bank (Erstwhile Citibank NA)
Aartee BajajAartee Bajaj
Work Force Management - Senior Manager at Citibank N.A/Axis BankWork Force Management - Senior Manager at Citibank N.A/Axis Bank
Nidhi AgrawalNidhi Agrawal
Branch Relationship Officer at Erstwhile AXIS Bank(CITI Bank India)Branch Relationship Officer at Erstwhile AXIS Bank(CITI Bank India)