Jagadeesh T
Project Manager | Service Delivery Manager
Chennai
Work Preference
Summary
Dynamic project management professional with a proven track record of leading teams and driving strategic initiatives to successful completion. Expertise in navigating the project lifecycle ensures timely delivery of objectives while maintaining the highest quality standards. A strong history of optimizing workflows and enhancing team performance consistently improves efficiency and productivity. Committed to fostering collaboration and innovation within teams, effectively contributing to organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Delivery Manager
Bharti Airtel Ltd
10.2018 - Current
- Directed Internal as well as external organization for driving enterprise, Emerging & midmarket customer projects by using project methodologies.
- Empathize with the customer requirement, and plan the project delivery during the KOM, site visit, and customer meetings.
- Streamlined internal resources and third parties/vendors for the flawless execution of projects.
- Ideated project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
- Sharing the project plan for SDWAN and Secure ILL products with the customer in order to set the right expectations for the customer regarding delivery timelines.
- Leverage appropriate verification techniques to direct changes in project scope, schedule, and costs.
- Report and escalate to management whenever needed, as well as handle customer escalations by using project methodology. Manage the relationship with the client and all stakeholders.
- Administering all Enterprise accounts' product deliveries, such as ILL, MPLS-L2, VPLS, MPLS-L3, Cloud Products (AWS, Azure), SDWAN, NLD, Local Loop, 4G, 5G, and NIPS Products like switches and their licenses for major customers.
- Perform risk management to minimize project risks. Establish and maintain relationships with third parties and vendors.
- Create and shield comprehensive project documentation, such as Project Status, Milestones, Plans, Risks, and Issues for projects using tools like Microsoft, IB2B, LEPM, Media Access Report (SharePoint), Airtel Workforce, Chitragpt, AT App, and automation tools like Metasolv6, Leo, Siebel, and Salesforce.
- Rollout on fiber/RF, new tower/mast/pole installation for the new customer delivery.
- Managing LD penalty and preparing a credit note based on the SLA agreed upon during project pickup.
- Supervise a team size of 6 internally and at a pan-India level, more than 100, for handling enterprise-level large-scale and mid-market projects.
- Directed hardware deliveries by raising NFA, PR/PO, with internal teams.
- Trained and mentored team members and business partners on many PM techniques, while putting the project on a "project management track."
- Delivered projects on time and within budget by effectively managing resources, schedules, and stakeholder expectations.
- Managed various IT projects to meet deadlines and customer requirements.
- Monitored and tracked project progress to support timely completion.
Resident Engineer
Bharti Airtel Ltd
01.2016 - 10.2018
- Managed TANGEDCO (TNEB) project, overseeing 1,200+ RF and copper circuits.
- Monitored LAN and WAN devices using HP tools.
- Delivered L1 and L2 support for network issues.
- Configured routers (HP MSR 30-20) and switches (HP 3600) for branch networks.
- Performed IP addressing, subnetting, and WAN equipment maintenance.
- Established MPLS (Hub/Spoke) and P2P connections, coordinating with multiple vendors.
- Scheduled and executed network configuration changes, ensuring minimal disruption.
- Monitored construction progress, updating documents and information.
- Established strong relationships with clients through regular updates on project status while addressing any concerns that arose during the construction process.
Network Support Engineer
Computer Access Pvt Ltd
10.2014 - 12.2015
- Configured and migrated Cisco routers and switches.
- Deployed wireless access points to enhance network coverage.
- Led kick-off meetings with clients to gather project requirements.
- Created and shared project plans to set client expectations.
- Managed over 50 customer calls per day, escalated requests, and ensured projects adhered to timelines.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Maintained strong relationships with key vendors to obtain necessary equipment and services at competitive prices.
Education
B.Tech - Information Technology
Anna University, Rajalakshmi Institute of Technology
Chennai 04.2001 -
Diploma in Engineering - Electrical Electronic Engineering
Dusi Polytechnic College
Kanchipuram01-2011
SSLC -
Sri Lakshmi Higher Secondary School
THiruvallur 01-2009
Skills
Project Management
Certification
CCNA Routing and Switching
Awards & Recognition
Team Triumph: Recognized for Courage, Resilience, and Execution Focus, Bravo Award I: Customer Centricity — Ensured exceptional client experiences, Bravo Award II: Focus on Execution — Delivered high-quality project outcomes, Bravo Award III: Customer Centricity — Maintained client-first approach
Declaration
I hereby confirm that the information provided above is accurate and true to the best of my knowledge. Date: Place: Your’s Truly, Jagadeesh T
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Delivery Manager
Bharti Airtel Ltd
10.2018 - Current
Resident Engineer
Bharti Airtel Ltd
01.2016 - 10.2018
Network Support Engineer
Computer Access Pvt Ltd
10.2014 - 12.2015
B.Tech - Information Technology
Anna University, Rajalakshmi Institute of Technology
04.2001 -
Diploma in Engineering - Electrical Electronic Engineering
Dusi Polytechnic College
SSLC -
Sri Lakshmi Higher Secondary School