Jagadeesh V
Bengaluru
Summary
Results-driven professional with extensive experience in client relationship management and strategic planning. Proven ability to enhance client satisfaction and retention through effective problem-solving and data-driven decision-making. Skilled in project management and team collaboration, leading to successful outcomes in client onboarding and issue resolution. Visionary leader with a strong track record of driving business growth and operational improvements.
Overview
16
16
years of professional experience
Work History
Sr. Manager- Client relationship
Hash Connect integrated services pvt ltd
Bangalore
06.2021 - Current
- Analyzed client data to uncover trends informing strategic decisions.
- Managed client relationships, enhancing satisfaction and retention rates.
- Coordinated deliverables with cross-functional teams for seamless execution.
- Organized meetings with clients, addressing concerns in a timely manner.
- Oversaw new client onboarding, focusing on experience enhancement.
- Trained team members on customer service best practices and conflict management.
- Developed stakeholder relationships that contributed to improved performance.
- Responded swiftly to escalated service issues, ensuring resolution.
Project Manager
Hash Connect integrated services pvt ltd
Bangalore
06.2014 - 06.2021
- Assembled and led project team to achieve objectives efficiently.
- Managed issues and risks while maintaining quality and satisfaction standards.
- Monitored project progress to ensure alignment with timelines.
- Developed comprehensive reports and maintained documentation for transparency.
- Executed time and budget management strategies to optimize resource utilization.
Project Coordinator
360 Connect
Bangalore
12.2010 - 05.2014
- Ensured end-to-end client servicing while meeting defined SLAs.
- Monitored SLAs to enhance management, quality, and standards of events and BTL initiatives.
- Developed integrated BTL and event strategies across brands, products, segments, channels, and geographic areas.
- Conceptualized and executed strategic plans aligned with client briefs.
- Coordinated with advertising and research agencies to create effective brand initiatives.
- Managed collateral and vendor relationships to optimize project delivery.
Event Operations Coordinator
Reliance broadcast network limited
Bangalore
06.2009 - 11.2010
- Planned and executed events from conception to completion based on requirements and target audience.
- Prepared budgets and ensured strict adherence throughout event lifecycle.
- Led promotional activities to maximize event visibility and engagement.
- Supervised all staff, including event coordinators and caterers, to ensure operational efficiency.
- Resolved issues promptly to maintain smooth event execution.
- Analyzed event outcomes and generated comprehensive success reports.
Education
B.com -
Rabindranath Tagore University
Madhya PradeshSkills
- Client relationship management
- Project management
- Strategic planning
- Employee training
- Problem solving
- Analytical thinking
- Business performance management
- Resource allocation
- Documentation and reporting
- Data-driven decision making
- Logistics support
- Operations management
- Team collaboration
- Idea development
- Marketing strategy
- Organizational development
Languages
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Affiliations
Community service
Timeline
Sr. Manager- Client relationship
Hash Connect integrated services pvt ltd
06.2021 - Current
Project Manager
Hash Connect integrated services pvt ltd
06.2014 - 06.2021
Project Coordinator
360 Connect
12.2010 - 05.2014
Event Operations Coordinator
Reliance broadcast network limited
06.2009 - 11.2010
B.com -
Rabindranath Tagore University