JAGADEESH KUMAR DEVARAPOGU
Kurnool
Summary
- Dedicated senior professional with extensive customer service experience. Skilled in quickly establishing rapport and understanding specific needs to provide prompt and streamlined service. Expert in achieving consistent one-call resolution.Skilled problem-solver with a calm demeanor in high-pressure situations.Experienced professional skilled in educating customers, troubleshooting issues, and processing payments. Security-conscious and proficient in regulations, I have successfully used multiple systems and interchangeable technologies to handle customer concerns.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Associate
Union Bank of India
Dhone
06.2016 - Current
- Greeted customers and listened closely to problems described to determine solutions
- Utilized active listening skills to understand customer needs and provide tailored solutions
- Escalated issues to proper supervisors when standard processes were not effective
- Developed and maintained strong relationships with customers to foster repeat business
- Handled customer inquiries and complaints with professionalism to restore satisfaction
- Assisted customers with product selection, troubleshooting and problem resolution
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
Bachelor of Technology: Electrical Engineering -
06.2012
Intermediate -
Skills
- Business operations understanding
- Service oriented mindset
- Organisation and efficiency
- Multi tasking and prioritization
- CRM Software
- Customer Service
- Customer Relations
- Interdepartmental communication
- Client Engagement
- Cash Handling
Accomplishments
- Atal Pension Yojana enrollment by completing target with accuracy and efficiency.
- Consistently maintained high customer satisfaction ratings
Languages
- Hindi, Upper intermediate (B2)
- English, Bilingual or Proficient (C2)
- Telugu, Bilingual or Proficient (C2)
Timeline
Senior Customer Service Associate - Union Bank of India
06.2016 - Current
Masters Junior College - Bachelor of Technology: Electrical Engineering,
Good Shepherd English School - Intermediate,
G Pullaiah College of Engineering And Technology - ,
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