Summary
Overview
Work History
Education
Skills
Websites
Disclaimer
Languages
Personal Information
Timeline
Generic

Jagadesan Murugan

Krishnagiri

Summary

Application Support Engineer with three years of experience in the NBFC domain, specializing in application maintenance, production support, and issue resolution. Skilled in analyzing incidents, coordinating with cross-functional teams, and ensuring smooth application performance. Experienced in SQL, troubleshooting, and providing timely solutions to business-critical applications. Strong problem-solving abilities, with a focus on process improvement and customer satisfaction.

Overview

3
3
years of professional experience

Work History

IT Application Support Analyst

Moneyboxx Finance Ltd
09.2024 - Current
  • Provided L1 and L2 support for key NBFC applications, including LOS (Loan Origination System), LMS (Loan Management System), and CIV, ensuring smooth business operations and minimal downtime.
  • Responsible for all application support and escalations, application performance and support ticket handling.
  • Based on requirements, work on creating SQL queries (MS SQL) to create a report.
  • Handled end-to-end production support, including incident escalation, performance monitoring, and issue resolution in coordination with internal teams and external vendors.
  • Collaborated with development and product teams to investigate and resolve bugs, system errors, and production issues effectively.
  • Participated in UAT testing for new feature rollouts and deployments; reported bugs, coordinated with developers, and validated fixes before go-live.
  • Managed User Access Management (UAM) responsibilities, including user creation, deactivation, branch and role mapping, based on HOD approvals.

IT Consultant (Application Support)

Aye Finance Pvt Ltd
09.2022 - 08.2024
  • Provided daily technical support for core NBFC applications such as LOS (Loan Origination System), LMS (Loan Management System), and VITRAN, ensuring uninterrupted business operations. Based on requirements, work on creating SQL queries (MS SQL) to create a report.
  • Responded to support tickets and Gmail queries from management and branch users, resolved issues via phone, email, and remote desktop tools.
  • Collaborated closely with Development, QA, and Business Teams during UAT, production deployments, and process enhancements to improve system reliability and performance.
  • Managed user access control, including password resets, role and branch mapping, and user creation/deletion based on HOD approvals, maintaining application security and compliance.

Education

B.E - AUTOMOBILE

Dr.Mahalingam College of Engineering and Technology
Coimbatore
01.2019

Class XII -

M.T.V. Matric Hr Sec School
Krishnagiri
01.2015

Class X -

Kamaraj Govt Hr Sec School
Krishnagiri
01.2013

Skills

  • LOS (Loan Origination Systems)
  • LMS (Loan Management System)
  • SQL
  • MySQL
  • Fresh Service
  • Zoho Desk
  • ServiceNow
  • Track cloud
  • Incident Management
  • UAT Support

Websites

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Languages

  • English
  • Tamil
  • Telugu (speak)
  • Kannada (speak)

Personal Information

Date of Birth: 04/19/98

Timeline

IT Application Support Analyst

Moneyboxx Finance Ltd
09.2024 - Current

IT Consultant (Application Support)

Aye Finance Pvt Ltd
09.2022 - 08.2024

B.E - AUTOMOBILE

Dr.Mahalingam College of Engineering and Technology

Class XII -

M.T.V. Matric Hr Sec School

Class X -

Kamaraj Govt Hr Sec School

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