JAGADESH K
Bangalore
Summary
With over 18.7 years of experience as an IT Operation Manager specializing in IT infrastructure, network security, and information security, I consistently tackle complex technical challenges in the field of Information Technology. My passion is providing innovative solutions and acting as a problem resolver through extensive research and development. Seeking an opportunity within an IT organization to leverage my skills, make a meaningful impact, and grow alongside the company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager – IT Operation
Concentrix
11.2021 - Current
- Manager for IT Operation, IT Infra & Helpdesk service Management and Project IT Security compliance management
- Managing Concentrix PAN India software developer Team of 800+ user IT operation & IT security compliance management
- Managing UAE (Dubai) IT Operation team of 230+ end-users IT Operation & Three Client Projects
- Managing Chennai centre with 17+ Different Projects with 1060+ end user IT Helpdesk Support & service-related ISMS & ISO management
- Managing 24X7 IT Operation for multiple Centres with Team of 17member including (2 Asst Manager, 3 TL and 7 engineers)
- Management Multiple IT Vendors including IT procurement
- IT Infra Network Security reviewer, New Infra Deployment, strategic & Capacity Planner
- Managing external Clients ISMS & SOC 1 & SOC 2 and PCI controls security Assessments
- Successfully Redesigned 17 Years old IT Infrastructure with new POE Network devices
- Deployed additional remote network security monitoring tool on all developer laptops as security enhancement
- Successfully implemented ISO 27001 security control for Chennai centre
- Successfully expanded NEW business floor at IT network service within the time frame
- Successfully cleared multiple client ISMS & PCI compliance Assessment’s
- Improved IT Network security controls and network access policies
Manager – IT & Info Sec
Knowledge Splice Service Pvt Ltd
06.2018 - 11.2021
- Manager for Info Security, IT Audits & Controls, IT Infra & Helpdesk service Management
- IT Infra Network Security Improvement, New Infra Deployment, strategic & Capacity Planner
- Leader for ISO 27001, SSAE18 Soc1 & Soc 2 Compliance control Monitoring & management
- Reviewing & Managing external Clients ISMS & SOC 1 & SOC 2 Assessments
- Managing 14+ Different Project IT Helpdesk Support & service related ISMS controls
- Multiple IT Vendors Management including IT procurement
- IT Annual Capex & Opex Planning capacity assessment
- Managing Global IT operation of US & India Office’s with Team of 14 system Admins & IT Engineers
- Responsible for internal employee security awareness and annual security training
- Internal system & Network Vulnerability Assessment Monitoring & Management
- External WAN network penetration testing
- Successfully Cleared ISO 27001 external Audit within 3 months of joining
- Successfully cleared multiple client ISMS Assessment’s
- Successfully Implemented the SSAE18 Standard Process and Got Certified
- Improved IT Network security controls and network access policies
- Successfully upgraded and Redesigned 8 Years old IT Infrastructure with new network devices
- Reworked with internet service provider for subscription cost reduction
Asst. Manager - IT
Softtek India Private Limited
09.2014 - 04.2018
- Company Overview: (MNC)
- Manager for IT Infrastructure, Info Security & Helpdesk service Management
- IT Network operation, strategic & Capacity Planning Leader for India GDC
- Managing 20+ Different Project IT Helpdesk Support & service
- Information Security Leader for India GDC to ensure maximum level of compliance & Security
- Managing Amazon Could IT Infra Services for Multiple Projects
- SPOC for India Internal & External Audits (ISO 20000, SSAE16 & ISO 27001)
- IT Annual Capex & Opex Planning
- Team performance & annual Appraisal assessment for 18 members
- (MNC)
- Successfully Implemented the ISO 20000, ISO 27001 & SSAE16 Standard Process in IT and Got Certified
- Successfully Redesigned 10 Years old IT Infrastructure with new network devices with failover
- Migrated EOL SonicWALL to Forigate 500D Firewall successful to enhance the Network security
- Upgrade D-link WIFI to Rukus 1200 Series AC WIFI for Better network performance
- Implemented NEW Video Conference system
- Upgraded backup system from Dell PowerVault LTO8 to Dell PowerVault TL2000 Tape Library
- Migrated to New Domain Controller from systechi.in to Softtek.com
- Designed New Group Policy to enhance the data security
- Deployed New Proxy Server, AD, DHCP, DNS Server
Senior Specialist (Asst. Manager)
MTS - Sistema Shyam Teleservices Limited
09.2009 - 08.2014
- Company Overview: (MNC)
- Single Point of contact for Karnataka & Andhra Pradesh State IT Network Planning and operation Management
- Managing Cisco 7600, 3800, 2800, 3500, 3700, 2900, 4900 Series and ASA5550
- Single Point of contact for Karnataka & Andhra Pradesh State Information Security Planning and management
- Karnataka State IT Data Centre operation management, strategic & Capacity Planner
- Data Backup system designer and Data management operation SPOC
- Single Point of contact for Contact centre Technology Operation Management for complete South India Voice process
- IT Infra Helpdesk Team Performance Reviewer & Trainer
- Remote Access Service 'Cisco VPN System, Any Connect VPN, RSA Token Operation Management SPOC
- Business Partners, Vendors and client management
- Single Point of contact for Karnataka VAS Service Operation Management
- (MNC)
- Designed and implemented complete IT infra network across Karnataka & AP state from the initial Stage
- Received an appreciation from COO of company
- Complete Data Centre Setup Implemented for Karnataka & Andhra Pradesh state from the initial Stage
- Received a R & R Champ Award
- Designed and Implemented the Complete IT and Information security policy
- Received a R & R Champ Award from CIO of company
- Successful Voice Call Centre Technology IT operation planned and implemented
- Received a R & R Champ Award from COO of company
- Success full Data Call Centre operation designed & implemented for south & west Region
- Received a R & R Champ Award from CXO
- Trained Engineers as per our operation requirement
- Successful ITIL process Training completed
- Implemented data centre network Load balancer and with redundancy
- Successfully Implemented Data backup system for Servers and End users
Network Engineer
Karle Groups
05.2008 - 09.2009
- Company Overview: (an ISO 9001- 2000 company)
- Managing and Monitoring firewall, Network connectivity across Karle Group of companies
- Managing Cisco 2600, 1700, 1600, 1841 series and D-Link Router’s, Implemented and Managed the Sonic Firewall network policies
- Implemented and Managed WIMAX and WIFI Network System
- Analysing Network traffic, Data flow, Server health status and monitoring user
- Managed 2950 Cisco switches and Net gear, D-Link, Link sys Switches
- Monitoring and Managing 8200 NAS Data Backup system
- Monitoring and Managing HP Storage works MSL2024 Tape Library & HP EVA 4400 FC SAN
- Monitoring DNS, ADS, File server, Proxy server and Linux mail server status
- Applying group policy and monitoring security setting for unusual data access
- Troubleshooting network issues and maintaining backup lines
- Coordinating with the ISP
- (an ISO 9001- 2000 company)
- Successfully Implemented Alvarion WIMAX Point to Multipoint Network connectivity
- Received a Recognition as 'A valuable Member' of the company
- Upgrade Software firewall to Hardware firewall (Sonic) for better network performance
- Upgrade D-link router to Cisco router for network performance
- Converted Static to Dynamic network routing system
- Implemented N-series WIFI network connectivity with advance network security
- Created network backup line for the across (six) units
- Proven Active and Critical data & network management
IT Network & System Engineer
Micro clinic India Pvt ltd
07.2007 - 05.2008
- Company Overview: (an ISO 9001- 2000 company)
- Implementing & Monitor servers, Deployment of Small & medium Scale Network Setup for business Clients and enforcing network security
- Installing and configured Windows2000/XP/2003/ Linux operating systems
- Setting up the new office environment computers and network with domain
- Implementation of new DC, AD, ADC and DNS servers for clients
- Manage and restore the Active Directory database
- Analysing system problem for file crashes, corruption and recovery
- Administration and maintenance of Client end PC hardware and software
- Anti-Virus (Norton) updating for all the servers and hosts
- Maintain Data Backup & restore and recovering from OS crash
- Implement Group Policy’s to client end systems and in a windows 2000 network
- Service Packs, Security and critical Patches Installations and up gradation for secured servers
- Monitoring all the Hosts, Servers and Network, enforcing network security
- (an ISO 9001- 2000 company)
- Major Clients handled: Wipro InfoTech, Hindustan Lever Limited, Sumuko Technology, Pladian Networks, Micro Academy, CG – Corel, JK Techno soft, Indigo Lever, Cognizant, Quonniox
- Flexible and proven that able to handle critical situations
- Ability to handle critical situation
Education
Advance Honor Diploma - Computer Hardware and Networking
Small Industries Service Institute of India
Diploma - Electronics & Communication Engineering
Dr. M.G.R. Polytechnic Collage
01.2004
Higher Secondary Education - Computer Science
Sri Ramakrishna Matriculation Hr Sec School
01.2002
Skills
- Microsoft Server 2016 Administration
- Microsoft Server 2019 Administration
- Microsoft Server 2021 Administration
- Office 365 Administration
- Windows 11 Proficiency
- Red Hat Linux
- MS-Office 2016 & 2019
- C & C programming
- PLC & SCADA Programming
- Cisco Router and Switch Management
- WAN Technologies
- OSPF
- EIGRP
- BGP
- NAT
- VLANs
- IPv6
- Microsoft Azure
- Google Cloud Platform
- Amazon AWS
- VMware
- Digital Ocean
- Docker
- Hyper V
- Oracle Virtual Box
- VMware Workstation
- DataDOG
- Amazon CloudWatch
- Microsoft Cloud Monitoring
- Solarwinds
- 8200 NAS Data Storage Box
- CA ARCserve
- HP StorageWorks MSL2024 Tape Library
- HP EVA 4400 FC SAN
- Dell Storage
- GFI Lan Guard
- CIS NG Scoring Tool
- Belarc Adviser
- Wire Shark
- Http watch
- Nmap
- Kali Linux
- Cacti
- Nagios
- Fortinet 100D and 500E
- Blue Coat Packet Shaper
- Squid Proxy Server
- Cyberoam CR500iNG-X
- SonicWALL
- F5 Load Balancing
- OpenVAS
- Nexpose
- Metasploit
- Team leadership
- Staff training and development
- Operations management
- Project management
- Strategic planning
- Emergency response
- Inventory management
- Risk management
- Vendor management
- Change management
- Networking strategies
- Innovation management
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Team development
- Managing operations and efficiency
- Negotiation and conflict resolution
- Process improvement
Certification
- Cisco Certified Network Associate, 640 - 802, 921, CSCO11361513
- Programmable Logic Control (PLC) and SCADE Programming
- Language C and C++ programming
Languages
English
Tamil
Kannada
Skypeid
jagadesh.kandaswamy
Matrimonialstatus
Married
Training
- ITIL Foundation workshop on ITIL V3 Process management
- CCNP 642-902 ROUTE training
- CISA Basics workshop
Disclaimer
I hereby confirm that information given in the resume is true to the best of my knowledge and belief.
Personal Information
- Passport Number: Z3308399
- Father's Name: Kandaswamy .V
- Date of Birth: 10/02/83
- Nationality: Indian
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementFlexible work hoursWork-life balanceCompany CultureQuote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Manager – IT Operation
Concentrix
11.2021 - Current
Manager – IT & Info Sec
Knowledge Splice Service Pvt Ltd
06.2018 - 11.2021
Asst. Manager - IT
Softtek India Private Limited
09.2014 - 04.2018
Senior Specialist (Asst. Manager)
MTS - Sistema Shyam Teleservices Limited
09.2009 - 08.2014
Network Engineer
Karle Groups
05.2008 - 09.2009
IT Network & System Engineer
Micro clinic India Pvt ltd
07.2007 - 05.2008
Advance Honor Diploma - Computer Hardware and Networking
Small Industries Service Institute of India
Diploma - Electronics & Communication Engineering
Dr. M.G.R. Polytechnic Collage
Higher Secondary Education - Computer Science
Sri Ramakrishna Matriculation Hr Sec School
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