To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Associte Process Manager Internal Systems
Broadridge Financial Solutions
Hyderabad, Telangana
12.2018 - Current
Worked with customers to understand needs and provide excellent service.
Proved successful working within tight deadlines and fast-paced atmosphere.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Improved operations through consistent hard work and dedication.
TEAMLEADER HELPDESK aS a COSULTANT
Broadridge Financial Solutions
Hyderabad , TELANGANA
06.2016 - 12.2018
Carried out day-to-day duties accurately and efficiently.
Resolved problems, improved operations and provided exceptional service.
Monitored company inventory to keep stock levels and databases updated.
Team Leader Helpdesk as a Consultant
IBM INFO SERVICES
Hyderabad , Telangana
11.2014 - 06.2016
Monitored company inventory to keep stock levels and databases updated.
Carried out day-to-day duties accurately and efficiently.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Proved successful working within tight deadlines and fast-paced atmosphere.
Desktop Support Engineer as a Consultant
Vodafone Souuth Ltd
Visakhapatnam , Andhrapradesh
03.2010 - 05.2014
Identified issues, analyzed information and provided solutions to problems.
Handled Number calls per day to address customer inquiries and concerns.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Monitored company inventory to keep stock levels and databases updated.
Education
Seconday Education - Board of Secondary Education
SKML VIDYA MANDIR
Visakhapatnam
03.1998 - 04.1999
Bachelor Of Technology - Electronics And Communications Enginèering
MVGR COLLEGE oF ENGINEERING
Vizianagaram
03.2003 - 08.2006
Diploma - Electronics And Communications Engineering
Sir C R Reddy Polytechnic
Eluru
05.1999 - 06.2002
Skills
Internal Process Improvement
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Accomplishments
Documented and resolved Issue which led to Results.
Supervised team of Number staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved Result by introducing Software for Type tasks.
Certification
MCSA
Interests
Playing cricket, Listening to Music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MCSA
06-2020
Associte Process Manager Internal Systems
Broadridge Financial Solutions
12.2018 - Current
TEAMLEADER HELPDESK aS a COSULTANT
Broadridge Financial Solutions
06.2016 - 12.2018
Team Leader Helpdesk as a Consultant
IBM INFO SERVICES
11.2014 - 06.2016
Desktop Support Engineer as a Consultant
Vodafone Souuth Ltd
03.2010 - 05.2014
DIPLOMA IN EMBEDDED SYSTEMS DESIGN
08-2007
Bachelor Of Technology - Electronics And Communications Enginèering
MVGR COLLEGE oF ENGINEERING
03.2003 - 08.2006
Diploma - Electronics And Communications Engineering
Sir C R Reddy Polytechnic
05.1999 - 06.2002
Seconday Education - Board of Secondary Education
SKML VIDYA MANDIR
03.1998 - 04.1999
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