- Playing cricket, Listening to Music
Jagadish Malla
Windows Administrator
Hyderabad,TG
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Associte Process Manager Internal Systems
Broadridge Financial Solutions
Hyderabad, Telangana
12.2018 - Current
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved operations through consistent hard work and dedication.
TEAMLEADER HELPDESK aS a COSULTANT
Broadridge Financial Solutions
Hyderabad , TELANGANA
06.2016 - 12.2018
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
Team Leader Helpdesk as a Consultant
IBM INFO SERVICES
Hyderabad , Telangana
11.2014 - 06.2016
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Desktop Support Engineer as a Consultant
Vodafone Souuth Ltd
Visakhapatnam , Andhrapradesh
03.2010 - 05.2014
- Identified issues, analyzed information and provided solutions to problems.
- Handled Number calls per day to address customer inquiries and concerns.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored company inventory to keep stock levels and databases updated.
Education
Seconday Education - Board of Secondary Education
SKML VIDYA MANDIR
Visakhapatnam 03.1998 - 04.1999
Bachelor Of Technology - Electronics And Communications Enginèering
MVGR COLLEGE oF ENGINEERING
Vizianagaram 03.2003 - 08.2006
Diploma - Electronics And Communications Engineering
Sir C R Reddy Polytechnic
Eluru 05.1999 - 06.2002
Skills
- Internal Process Improvement
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
Certification
- MCSA
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
- MCSA
06-2020
Associte Process Manager Internal Systems
Broadridge Financial Solutions
12.2018 - Current
TEAMLEADER HELPDESK aS a COSULTANT
Broadridge Financial Solutions
06.2016 - 12.2018
Team Leader Helpdesk as a Consultant
IBM INFO SERVICES
11.2014 - 06.2016
Desktop Support Engineer as a Consultant
Vodafone Souuth Ltd
03.2010 - 05.2014
- DIPLOMA IN EMBEDDED SYSTEMS DESIGN
08-2007
Bachelor Of Technology - Electronics And Communications Enginèering
MVGR COLLEGE oF ENGINEERING
03.2003 - 08.2006
Diploma - Electronics And Communications Engineering
Sir C R Reddy Polytechnic
05.1999 - 06.2002
Seconday Education - Board of Secondary Education
SKML VIDYA MANDIR
03.1998 - 04.1999
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