Jagadish Padaki
Bangalore
Summary
Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of operations and resilient nature focused on finding root causes and making permanent improvements. Offering many years of experience working in high-pressure environments to address customer concerns and questions.
Results-oriented Support Engineer with a successful history at Circutek, focusing on Windows and Apple device management in dynamic settings. Recognized for adaptability and a commitment to quality, backed by advanced expertise in SCCM and a proven ability to collaborate effectively within teams.
Overview
5
5
years of professional experience
Work History
Support Engineer
Zerozilla Infotech Pvt Ltd
05.2024 - Current
- Currently Working in Zerozilla Infotech Pvt Ltd Since 1st May 2024 as a Support Engineer
Support Engineer
Circutek
Bangalore
08.2019 - 04.2024
- Company Overview: working client (Bosch Rexroth)
- Previously worked at Circutek working client (Bosch Rexroth) Bangalore as a Support Engineer from Aug 2019 to April 2024
- Working on Windows Platforms - Windows 10 & M365
- Working on Apple Devices Like iPhone, iPad, Mac & Watch
- Maintaining local area networks (LAN), wide area networks (WAN), storage area networks (SAN), and virtual private networks (VPNs)
- Managing 120 plus windows, keeping the OS Installation through SCCM PXE Boot
- Integrates with MDM to automate device enrolment, manage app licenses, and configure device settings.Management through MDM solutions to enforce security policies, remote wipe, and manage device settings
- Use of multi-factor authentication (MFA), single sign-on (SSO), and identity federation to enhance security
- New Package installation through SCCM
- Citrix Remote Configuration
- M365 User Creation & Licensing
- Hardware IT Asset Management in EDMT Ticketing Tool
- Managing escalated issues related to day-to-day operations by SMT Ticketing Tool
- Working on OS Critical Patch Updates on IT Workplace Toolkit (SCCM Server)
- Provide comprehensive level 1 & 2 supports while addressing software, hardware, peripherals, and network connectivity
- Implementing virus protection procedures, preventive maintenance procedures using antivirus and system performance tuning with Symantec Endpoint Protection Update
- Working client (Bosch Rexroth)
Education
Bachelor of Arts (BA) -
Kuvempu University
Hardware & Networking -
Jetking
2nd PUC -
Government PUC Collage Vijayapura
Skills
- A fast learner adapts well to changes and pressures in the workplace
- Work effectively with diverse groups of people
- Ambitious, and committed to excellence
- Having a strong desire to learn and being passionate about my work
Technicalawareness
- Installation of operating system such as (Windows 10 & 11), Linux, MAC
- Hands-on experience on Microsoft 365 Admin.
- Providing internal support to the desktop systems and network infrastructure.
- Extensive knowledge of computer hardware, software, and associated operating system.
- Proficient on own cloud, next cloud, True NAS & Synology OS Configuration.
Languages
- English
- Kannada
- Hindi
- Telugu
Disclaimer
I hereby declare that all the information provided above is correct and true to the best of my knowledge. I will be waiting for your favourable reply.
Others
- Taking the backup of Servers by using NT backup policy.
- Installing, configuring, patch updating and troubleshooting with McAfee anti-virus.
- Disk Resizing.
- Installing and configuration of DHCP server.
- Configuring and managing Windows FTP server & NAS Server.
- Installing, configuring, and troubleshooting of windows & Ubuntu.
- Configuring and troubleshooting of Microsoft Outlook.
- Working with remote control tools like WebEx, Rustdesk, Team Viewer, Quick Assist & more.
- Scheduling the daily, weekly, and monthly backups with the help of Data protection team.
- Installing and troubleshooting of local printer, scanner, and network printers.
- LAN and WAN configuration. On routers & Modem.
- Installing Tally Signal user & Multiuser troubleshooting multiuser LAN problems.
- Router Configuration, Static IP Configuration, Firewall & Port Forwarding.
- Upgrading and repairing faults on Systems, Networks & Peripheral Equipment.
- Investigating, diagnosing and resolve all network & Hardware Problems.
- Monitoring LANs, WANs internet/intranet through PRTG monitor.
Personal Information
- Father's Name: Prabhakar Padaki
- Date of Birth: 03/05/89
- Nationality: Indian
Timeline
Support Engineer
Zerozilla Infotech Pvt Ltd
05.2024 - Current
Support Engineer
Circutek
08.2019 - 04.2024
Bachelor of Arts (BA) -
Kuvempu University
Hardware & Networking -
Jetking
2nd PUC -
Government PUC Collage Vijayapura
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