NISHANT GULATI

• Mentored and supported the client servicing team to create strong workplace culture.
• Coordinated resources from stakeholders and mapped out project deliverables.
• Oversaw training and onboarding process for all newly hired employees within client servicing team.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Reviewed sales and gross profit report to assess company efficiency.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.

• Serviced over 20 global and Indian brands (Cadbury, HUL, Nykaa, P&G, Amazon, Sugar Cosmetics, Tanishq, among others) with a revenue responsibility of over ₹7 crores.
• Responsible for training and managing a team of 4 associates
• Achieved ₹2+ crores revenue from repeat brands
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• As a client servicing senior associate, my job entailed solutioning for brands across Pocket Aces channels.
• Single point of contact from deal lock to deal closure between the brand and the teams across the company.
• Serviced over 15 global and Indian brands amounting to ₹3+ crores revenue Managed and led cross-functional internal and external teams through several stages like scripting, production, post-production, marketing, etc.
• Maximized brand's ROI through website visits, Google trends and overall engagement on social media for the brand

• Having got an opportunity to work in a larger firm, got exposure on working with bigger clients and handling multiple digital media campaigns
• List of clients that I've worked with are: A&O Realty, HOOQ India, Shaadi.com, Scentials World, Reliance Securities, Tata Power, Volkswagen Financial Services, Riya Travels & Jewel Crest

Achievements:

• Successfully pitched and converted Shaadi.com, Tata Power, Volkswagen Financial Services and Jewel Crest as clients and managing them single-handedly
• Successfully managed client across various sectors
• Worked for the Launch of HOOQ India, Scentials World – One8 Fragrances (Virat Kohli) & Arias (Lara Dutta)
• Worked on Outdoor Media for A&O Realty with tie-ups with F.Magazines and successfully managed to place hoardings across Mumbai for various properties
• Successfully ran an offline activity for HOOQ India in tie up with Zomato and Ace of Pubs for the Season Finale of The Big Bang Theory
• Ran multiple successful Lead Generation campaigns on Facebook, Inshorts, M-Indicator and 99 Acers for A&O Realty – and sold 105 Flats for in a spam of 3 months for 6 properties
• Created a successful digital movie for Shaadi.com on Mother's Day
• Have got an Award in ACEF - Global Customer Engagement Awards - Innovative Use of Communication (BFSI) for reliancesmartmoney.com.

• Working at a small start-up advertising agency gave me an opportunity to work with clients like Adani, Viacom 18, Indiacast, Hathaway, ET edge, Midascare, Indiabulls pharmaceuticals, Aditya Patel company(USA), Antal franchise (UK and India) etc

Achievements:

• Leading a team of 18 people and taking care of the whole office
• Grooming the team from business correspondence & domain expertise standpoint
• Successfully pitched and converted Adani, Viacom 18, Indiacast, Hathaway, ET edge, Midascare, Indiabulls pharmaceuticals as clients and managing them single-handedly
• Successfully managed client across various sectors
• Successful TVC production for Hathway
• Successful application creation and development- HOURLYBEE and DisciuntByHour
• Conducted successful events for – Ezone, Indiabulls Pharmaceuticals and Imagica
• Ran multiple successful Lead Generation campaigns on Facebook for Adani- The Belvedere Golf and Country Club
• Worked for Stardust Awards – Viacom 18
• Successful Website development for ET Edge & Midas-Care.

• Worked on India's first children oriented website Worldoo.com whereby handled Social Media Platforms for various brands like Mustang Socks, etc.