JAGADISH YERIPALLI
CUSTOMER SUPPORT EXECUTIVE
VISAKHAPATNAM
Summary
As I have completed my B.tech in mechanical, I’m looking forward to an opportunity that’ll be built on my skills and help me in further development and to Contribute to your organization’s success in all spheres through my Knowledge
Overview
7
7
years of professional experience
Work History
customer support executive
E-dicate It Pvt.solutions(Medofficepro)
02.2024 - 05.2024
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
customer success executive and academic specialist
Byjus
03.2022 - 01.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Interviewed, recruited, and trained new onboarding candidates.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
DESIGN Engineer and QA/QC engineer
(TECHNIP FMC)apra infra projects
12.2018 - 06.2021
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Reduced material costs and waste, optimizing selection and utilization of resources.
sales and Support engineer
JOSHITHA INFRATECH PRIVATE LIMITED
12.2017 - 11.2018
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
sales & Support engineer
AUTOMATION ENGINEERS (legal partners of SIEMENS)
11.2016 - 11.2017
- Analyzed market trends and provided insights to the sales team, enabling them to target potential clients more effectively.
- Optimized lead generation strategies with data analysis on past successes, refining targeting methods for future campaigns.
- Increased sales revenue by providing timely and effective technical support to clients.
Education
B.tech(mechanical) -
JNTUK
Intermediate(10+2) -
Narayana Junior College
2012
SSC -
Hamsavahini School
2010
Skills
Autocad
ms office
I have good communication skills to interact with my team members
Customer Inquiry Management (CIM)
Data reconciliation reporting
Technology Integration
Career advising
Progress Monitoring
In-depth Subject Knowledge
Complaint Handling
Salesskills
I have good skills in sales department as I have worked for business development of two organisations.
Pg
I have completed my P.G in oil and gas piping,QA/QC engineer.
Motivator
I am good motivator and give career guidance classes to students.
Projects
Design and fabrication of Internal magnetic abbrasive surface finish Under taken GLANDPHARMA project in DUVVADA SEZ successively under taken projects of piping and structures of hpcl in Technip fmc as design and QA/QC engineer.for apra infra projects
Languageproficiency
- English
- Telugu
- Hindi
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and I will submit the originals of the certificates at the time of interview.
Timeline
customer support executive
E-dicate It Pvt.solutions(Medofficepro)
02.2024 - 05.2024
customer success executive and academic specialist
Byjus
03.2022 - 01.2024
DESIGN Engineer and QA/QC engineer
(TECHNIP FMC)apra infra projects
12.2018 - 06.2021
sales and Support engineer
JOSHITHA INFRATECH PRIVATE LIMITED
12.2017 - 11.2018
sales & Support engineer
AUTOMATION ENGINEERS (legal partners of SIEMENS)
11.2016 - 11.2017
B.tech(mechanical) -
JNTUK
Intermediate(10+2) -
Narayana Junior College
SSC -
Hamsavahini School