Summary
Overview
Work History
Education
Skills
Salesskills
Pg
Motivator
Projects
Languageproficiency
Disclaimer
Timeline
Generic
JAGADISH YERIPALLI

JAGADISH YERIPALLI

CUSTOMER SUPPORT EXECUTIVE
VISAKHAPATNAM

Summary

As I have completed my B.tech in mechanical, I’m looking forward to an opportunity that’ll be built on my skills and help me in further development and to Contribute to your organization’s success in all spheres through my Knowledge

Overview

7
7
years of professional experience

Work History

customer support executive

E-dicate It Pvt.solutions(Medofficepro)
02.2024 - 05.2024
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

customer success executive and academic specialist

Byjus
03.2022 - 01.2024
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
  • Interviewed, recruited, and trained new onboarding candidates.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.

DESIGN Engineer and QA/QC engineer

(TECHNIP FMC)apra infra projects
12.2018 - 06.2021
  • Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
  • Reduced material costs and waste, optimizing selection and utilization of resources.

sales and Support engineer

JOSHITHA INFRATECH PRIVATE LIMITED
12.2017 - 11.2018
  • Increased client retention by building trust through excellent communication skills and timely issue resolution.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.

sales & Support engineer

AUTOMATION ENGINEERS (legal partners of SIEMENS)
11.2016 - 11.2017
  • Analyzed market trends and provided insights to the sales team, enabling them to target potential clients more effectively.
  • Optimized lead generation strategies with data analysis on past successes, refining targeting methods for future campaigns.
  • Increased sales revenue by providing timely and effective technical support to clients.

Education

B.tech(mechanical) -

JNTUK

Intermediate(10+2) -

Narayana Junior College
2012

SSC -

Hamsavahini School
2010

Skills

Autocad

Salesskills

I have good skills in sales department as I have worked for business development of two organisations.

Pg

I have completed my P.G in oil and gas piping,QA/QC engineer.

Motivator

I am good motivator and give career guidance classes to students.

Projects

Design and fabrication of Internal magnetic abbrasive surface finish Under taken GLANDPHARMA project in DUVVADA SEZ successively under taken projects of piping and structures of hpcl in Technip fmc as design and QA/QC engineer.for apra infra projects

Languageproficiency

  • English
  • Telugu
  • Hindi

Disclaimer

I hereby declare that the information given above is true to the best of my knowledge and I will submit the originals of the certificates at the time of interview.

Timeline

customer support executive

E-dicate It Pvt.solutions(Medofficepro)
02.2024 - 05.2024

customer success executive and academic specialist

Byjus
03.2022 - 01.2024

DESIGN Engineer and QA/QC engineer

(TECHNIP FMC)apra infra projects
12.2018 - 06.2021

sales and Support engineer

JOSHITHA INFRATECH PRIVATE LIMITED
12.2017 - 11.2018

sales & Support engineer

AUTOMATION ENGINEERS (legal partners of SIEMENS)
11.2016 - 11.2017

B.tech(mechanical) -

JNTUK

Intermediate(10+2) -

Narayana Junior College

SSC -

Hamsavahini School
JAGADISH YERIPALLICUSTOMER SUPPORT EXECUTIVE