M Abraham Peter Paul
Vizianagaram
Summary
Dynamic Customer Support Executive with a proven track record at Erith global.com, adept in CRM software like Zoho and HubSpot. Successfully processed over 200 RFQs for oil & gas projects, showcasing strong customer relationship management and technical knowledge of ASME and API standards. Committed to delivering timely and accurate solutions.
Overview
11
11
years of professional experience
Work History
Customer Support Executive
Erith global.com
Chennai
10.2023 - Current
- Assisted customers with inquiries through various communication channels.
- Managed customer accounts using CRM software tools.
- Successfully handled and processed over 200+ RFQs for oil & gas pipeline projects across the Middle East.
- Coordinated with clients across the UAE, Saudi Arabia, Oman, Egypt and Bahrain ensuring clear understanding of technical requirements and timely quotations.
- Played a key role in closing high-value gasket orders,
Office Subordinate
Panchayati Raj Department
01.2015 - 01.2023
- Working as Office Subordinate in Panchayati Raj Department, since 7 years i.e. from 2015 to 2023.
Education
Master of Business Administration - Marketing
Andhra University
01.2024
Mechanical Engineering -
Swami Vivekananda College of Engineering
KalavaraiBoard of Intermediate -
Si Vasavi Junior College
Saluru01.2011
Skills
- MS Office, Basics of AutoCAD
- Customer relationship management
- CRM software proficiency: Zoho and HubSpot
Languages
English, Telugu, Hindi
Hobbies and Interests
Playing Keyboard, Singing
Projects
Project Title: FUEL EFFICIENCY IMPROVEMENT IN PETROL ENGINE BY USING WATER INJECTION, under the guidance of Shri. Samba Siva Rao, Proffessor, Swami Vivekananda College of Engineering, Kalavarai, Bobbili.
Disclaimer
I hereby declare that the above mentioned information is correct up to the best of my knowledge. Date: 2023-05-16 City: Vizianagaram
STRENGTHS:
- Leadership Qualities
- Good Administration Skills
- Good Reasoning Skills
- Patience and Hardworking
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Customer Support Executive
Erith global.com
10.2023 - Current
Office Subordinate
Panchayati Raj Department
01.2015 - 01.2023
Master of Business Administration - Marketing
Andhra University
Mechanical Engineering -
Swami Vivekananda College of Engineering
Board of Intermediate -
Si Vasavi Junior College
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