Adarsh Saxena
Noida
Summary
Enthusiastic Customer Team Member with excellent communication skills. Helpful and personable throughout transactions for excellent service standards. Well presented with excellent work ethic for professional customer care.
Overview
4
4
years of professional experience
Work History
Customer Support Executive
High Street Essentials PVT LTD (International)
Noida, India
12.2020 - 08.2023
- Providing assistance to customers related to their orders, returns, exchange, replacement and pre-order queries via calls, emails and chat
- Handling a team of agents in escalation team who are receiving grievances from different sources
- Handling all logistic related concerns for proper flow of dispatch and delivery
- Built and maintained excellent relationships with customers, promoting high levels of customer retention
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
Customer Support Executive
CRLL TJ CJNNECT PVT LTD.
Noida, India
07.2019 - 03.2020
- Built and maintained excellent relationships with customers, promoting high levels of customer retention
- Coordinator for Customer Escalations Received via Various sources
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
Education
Bachelor of Arts (BA) -
Hindu College- M4PU 5niversitA
Moradabad, India01.2021
Intermediate -
Uastogi Inter College
Moradabad, India01.2016
Skills
- Teamwork
- Leadership
- Communication
- Basics in MS Excel and Power Point
Languages
English
Hindi
Personal Information
Title: Customer Support Executive
Timeline
Customer Support Executive
High Street Essentials PVT LTD (International)
12.2020 - 08.2023
Customer Support Executive
CRLL TJ CJNNECT PVT LTD.
07.2019 - 03.2020
Bachelor of Arts (BA) -
Hindu College- M4PU 5niversitA
Intermediate -
Uastogi Inter College