Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Interests
Timeline
Generic

Jagamohana K.S

Basavanagudi

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience

Work History

IT Support Engineer

Brilyant It Solution
01.2024 - Current
  • Practical hands-on experience in implementing and/or operating end-user devices (Mac and Windows with mobile-device management (MDM) technologies, such as Jamf and , SaaS apps (Google Workspace, Okta, Slack, etc.), IT service management platforms (ServiceNow, etc.), endpoint security solutions (EDR solutions such as , etc.), and enterprise-grade network infra management.
    • Experience in IT service management and project management
    • Experience in managing IT assets (hardware and software), budgets, contracts and procurement
    • Good problem-solving skills, and ability to troubleshoot and resolve issues independently
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Mac & Windows Laptop-CPU Parts Board to Panels Exchange Experience.

Support Engineer

M/s Pinnacle Infotech
7 2020 - 12.2023
  • Responsible for repairing fault serving equipment, creating preventative maintenance strategies, and updating users manually
  • Diagnose and resolve computer hardware, software issue
  • Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users
  • Installation and troubleshooting pirated software's
  • Troubleshooting of personal computers online support to customers connecting their computer problems
  • Configuring and troubleshooting desktops and laptops including mac laptops
  • Troubleshooting varies hardware and software problems
  • Quality test for all laptop and systems
  • Communicate and collaborate frequently with end users as well as with local, regional and global support teams
  • OS installation and maintained windows, desktop software and anti-virus updates.

Techinical Engineer

M/s Arrow Systems
01.2018 - 07.2020
  • OS installation and maintained windows, desktop software and anti-virus updates
  • Installing and maintaining different hardware devices
  • Troubleshooting various hardware and software issues
  • Troubleshooting of personal computers online support to customers connecting their computer problems
  • Communicate and collaborate frequently with end users as well as with local, regional and global support teams
  • Configure outlook mails
  • Installing and troubleshooting local printer
  • Assembling and dissembling using diagnostic tools to identify issues and fixing laptop.

Education

PUC -

Kuvempu College (Koratagere)

B.A - undefined

Government first grade College(Tumkur)

S.S.L.C -

Government High School (Koratagere)

Skills

    MS Office,OS Installation,Gmail

    Installation & configuration support

    Troubleshooting

    Quickly learn new Technologies

    Customer service best practices

    Devices Maintain & Parts Repairing skill

    Online Chat Support

    Hardware Configuration

    Component Replacement

    Mobile Device Management

    Okta & Slack

Personal Information

  • Father's Name: Sanjeevaraju
  • Date of Birth: 01/05/1996
  • Gender: Male
  • Nationality: Indian

Languages

Kannada
English
Telagu

Interests

New learn & Leadership

Photography

Music & Video Games

Timeline

IT Support Engineer

Brilyant It Solution
01.2024 - Current

Techinical Engineer

M/s Arrow Systems
01.2018 - 07.2020

Support Engineer

M/s Pinnacle Infotech
7 2020 - 12.2023

PUC -

Kuvempu College (Koratagere)

B.A - undefined

Government first grade College(Tumkur)

S.S.L.C -

Government High School (Koratagere)

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Jagamohana K.S