JAGANA TRINATH
store manager
Parvathipuram
Summary
Seeking an opportunity for professional growth in the field and increasing responsibility in an organization and to work in intellectually stimulating environment, developing innovative skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Optional Manager
Spencer’s Hyper Visakhapatnam
06.2021 - 04.2023
- Store Operations, Driving Sales & Customer service
- Process & SOP Management
- Train members of the sales team in order to make them better sales associates
- Cross sell products
- Handle returns of merchandise
- Suggest ways to improve sales (e.g
- Planning marketing activities).
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Team Leader
Reliance Digital Retail
07.2020 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Sales Associate
Reliance Digital Retail
09.2015 - 09.2019
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
CSA
Reliance Digital Retail
01.2015 - 01.2018
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving the sales goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Cross-selling products to increase purchase amounts.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Connected with customers by listening to concerns and answering questions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Ensured compliance with all company policies regarding refunds or exchanges while providing excellent communication skills towards upset customers.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
Education
MBA - Financial Services Marketing Operations
RK Collage
Ibrahimpatnam, India 04.2001 -
Bachelor of Science - B.COM
A.G$ S.G Sddhartha Degree College of Arts Science
Vuyyuru, India 04.2001 -
Associate of Science - Secondary Education
ZPH High School
Vuyyuru, India 04.2001 -
Skills
Marketing
Business Development
Performance Management
Workforce Management
Staff Development
Operations Management
Expense Tracking
Business Administration
Contract Management
Policy Implementation
Financial Management
Performance Evaluations
Sales management
Expectation setting
Staff Management
Budget Control
Team Leadership
Brand Management
Time Management
Customer Relationship Management (CRM)
Employee Development
Personal Information
- Father's Name: Gowri Naidu
- Date of Birth: 06/03/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Telugu
Hindi
English
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
Optional Manager
Spencer’s Hyper Visakhapatnam
06.2021 - 04.2023
Team Leader
Reliance Digital Retail
07.2020 - 08.2022
Sales Associate
Reliance Digital Retail
09.2015 - 09.2019
CSA
Reliance Digital Retail
01.2015 - 01.2018
MBA - Financial Services Marketing Operations
RK Collage
04.2001 -
Bachelor of Science - B.COM
A.G$ S.G Sddhartha Degree College of Arts Science
04.2001 -
Associate of Science - Secondary Education
ZPH High School
04.2001 -