Jaganathan K
Chennai
Summary
Dynamic process and project management professional with over 14 years of experience in logistics and management consultancy. Certified in Lean Six Sigma (Green & Black Belt), PMP, and process excellence training, as well as Agile training. Skilled in managing project bookings, service lines, and processes within the company while effectively leading teams with diverse skill sets to meet client expectations in productivity and quality. Proficient in managing client projects, import/export operations, customer service, and process implementation, while strategizing to achieve SLAs/KPIs globally. Experienced in communicating with high-profile clients/users worldwide, coordinating projects among internal teams and experts, and balancing supply-demand levels across 16 sectors. Strong background in production planning & control, quality assurance, team management, and operations process management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead-Cargowise support engineer
Maersk Global technology center
Bangalore
09.2025 - Current
- Provided technical support for software and hardware issues across global teams in Cargowise
- Collaborated with cross-functional teams to resolve customer inquiries and escalations.
- Developed troubleshooting guides for common technical problems encountered by users.
- Leading cargowise team of 12 on the cargo wise integration with SAP and other inter tools
- Handling ticket management system solving the end to end ticket issue
Implementation Manager- Freightify
Professional Service (Product and IT)
09.2024 - 09.2025
- Spearheaded end-to-end product implementation, including CargoWise (CW) integration and logistics process enablement, customized to client-specific operational workflows.
- Delivered compelling customer demos and supported pre-sales activities, aligning business needs with technical capabilities.
- Managed ERP development for logistics processes, including functional design, UAT planning, test case creation, and end-to-end testing, ensuring system readiness and user alignment.
- Directed integration of IT systems with logistics operations, ensuring seamless data flow and business continuity.
- Led change management initiatives, driving stakeholder engagement, training, and adoption strategies to support transformation.
- Oversaw resource management, aligning internal and client teams for efficient project delivery.
- Streamlined standard operating procedures (SOPs) to improve execution, compliance, and cross-team collaboration.
- Acted as the customer-facing lead, managing project calls, issue resolution, and stakeholder expectations throughout the implementation lifecycle.
Regional Project Manager - Process Consultant & Business Analyst
Soft Freight Logic PVT LTD
04.2023 - 08.2024
- Process gaps identifying and Providing effective solution
- Improvement ideas on the current in-built software effectively (Logistics Forwarding End -End Application)
- Pre-Sales activity focusing on the major and new customer providing demos and securing customers
- Companies next level growth activities (Social learning modules and E-learning modules) Documentation and SOP creation
- Continuous Improvement auditing also being involved
- Creating Solution architecture/Feature state and deep selling
Deputy Manager - System Process Specialist
CEVA Logistics
03.2022 - 04.2023
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager - Process and Project Management
DahNAY Logistics
10.2021 - 03.2022
- OOG Quotation, Booking, VSA, and Pricing
- Process improvement on automation without manual intervention with team of 15 Members
- Designing Visio file for the process SOP and project handling through agile methodologies and training the team
- Process improvement on Import and Export process along with the SOP and other documentation team
- Handling an CS and documentation team on training and mentoring their Productivity on day to day
- Sales Pre and post business new coming process streamlining
- Certified Cargo wise Professional into Logistics and training Export and Import teams on the application
- Managing Application orientated EDI and API Implementation
- Process improvement on entire application and external improvement driving
- Training and implementing new and existing process for the end users for 8 station all around INDIA for Import and Export
- Testing and analyzing the tools on daily usage and handling escalations and Solving issues
- Expert in Salesforce case management in Implementing
- Projects root cause and solution by managing the KPI and Milestones as per the CEVA Process
- Providing Ideas on process improvement and working along with the global team
Senior Process Expert
Maersk Global Service Limited
05.2019 - 10.2021
- Collaborated with stakeholders to develop and implement best practices across various departments.
- Collaborated closely with IT teams to automate manual tasks, reducing human error and streamlining workflows.
- Drove innovation within the organization by staying current with industry trends and emerging technologies in process optimization.
- Designed custom solutions for unique process challenges faced by clients, delivering tailored approaches that yielded measurable results.
- Conducted gap analyses between as-is processes versus desired outcomes, developing strategic action plans to bridge the divide.
- Led cross-functional teams in the execution of continuous improvement initiatives, resulting in higher levels of customer satisfaction.
- Enhanced reporting capabilities through the development of comprehensive performance dashboards that provided real-time visibility into key metrics.
Lead Coordinator
Mckinsey and company
04.2013 - 05.2019
- Managing end- end process on Intake process, Customer and partner expectation on KPI, TAT and DL queries and handling escalation
- Project for the external and Internal requirements on process improvement
- Transformation Ideas and Implementation training on the process improvement
Education
Bachelor - Computer Application
Madras University
ChennaiHr. sec. school -
Singaram Pillai
Hr. sec. school -
Sir. MCTM
Skills
- Microsoft Office
- Video Editing
- Adobe Photoshop
- Project Management
- Client Relationship
- Cargo Wise
- Implementation
- Client engagement
- Process Management
- Product management
- Team handling
- Technical support
- CargoWise integration
- Process improvement
- Project management
- Change management
- Team leadership
Certification
- Lean Six Sigma - Green and Black Belt
- PMP
- Agile Trainer
- CargoWise Professional
Scrum and Agile certified
Personal Information
- Date of Birth: 08/12/92
- Title: Implementation Manager
Languages
Tamil
First Language
English
Proficient
C2
Certifications
07-2023
Languages
- English
- Tamil
Timeline
Lead-Cargowise support engineer
Maersk Global technology center
09.2025 - Current
Implementation Manager- Freightify
Professional Service (Product and IT)
09.2024 - 09.2025
Regional Project Manager - Process Consultant & Business Analyst
Soft Freight Logic PVT LTD
04.2023 - 08.2024
Deputy Manager - System Process Specialist
CEVA Logistics
03.2022 - 04.2023
Assistant Manager - Process and Project Management
DahNAY Logistics
10.2021 - 03.2022
Senior Process Expert
Maersk Global Service Limited
05.2019 - 10.2021
Lead Coordinator
Mckinsey and company
04.2013 - 05.2019
Bachelor - Computer Application
Madras University
Hr. sec. school -
Singaram Pillai
Hr. sec. school -
Sir. MCTM