Jagannath Nagaraj
Consultant - DWP
Bengaluru,KA
Summary
IT Architect with over18 years of experience specializing in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune for enterprise-scale device and application management. Proven expertise in designing, deploying, and optimizing hybrid and cloud-native endpoint management strategies to align with business goals and security standards. Adept at modernizing legacy infrastructures, implementing co-management, automating patch management, and enforcing compliance through advanced policy configuration. Known for cross-functional collaboration with security, network, and service desk teams to drive seamless user experiences and operational efficiency. Strong background in Windows Autopilot, Conditional Access, Azure AD, and MDM/MAM policy enforcement across various platforms.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Consultant
HCLTech
06.2023 - Current
- Solution Architect & Services Lead for Transformation - Digital Workplace services (EUC) - Large accounts
- Business Relationship Management, Forecasting, Global Delivery
- As part of the pre-sale solution team, propose and implement the solution
- Work with stack holder and gather the requirement information to build an implementation plan, timeline, and resource
- Managed global migration, GPO to Intune
- Autopilot Implementation
- Windows 10 to 11 migrations
- BitLocker migration
- Azure LAPS implementation
- Cloud Management Gateway, Co-Management implementation
Technical Leader
Altisource
12.2019 - 06.2023
- End-to-end patch deployment (windows clients)
- Ensure all CR processes and approval are followed for monthly patch deployment
- Ensure patch compliance target achieved and provide update/report to Management (VP, CICO)
- Design and plan rollout of major upgrades (Deployment method, change process, deployment tools, etc.)
- Manage hardware roadmap with vendors
- Manage standard OS images and application support for major business applications
- Maintain a catalog of Workplace applications in the EUC portfolio: License count, usage count, and budget forecast
- Define and maintain application management process within the store
- Participate in design and supervise build and move-to-run activities
- Participate in corporate Merger & Acquisition workshops and prepare plans for EUC related project
- Collaborate with the Workplace and Application Operations team for problems requiring EUC technical expertise
- Contribute and provide full support in performing security audits on EUC portfolio services and solutions
- Evaluate user experience with intelligent use of device monitoring tools
SME - Digital Workplace
IBM Global Services
07.2017 - 12.2019
- Verify that all the service requests are within the scope and assign to the team member accordingly
- Acting as First Point of Contact with the Requestor or Approver for service delivery
- Manage and monitor MMS-PM requests from start to finish
- Implement recommended process changes and monitor compliance of new tools and processes that are within the scope of Software Distribution Specialist work activities
- Work with the GDC to perform work and remediation activities that cannot be effectively done from within the Delivery Centre due to complexity, urgency, access to client network, infrastructure, etc.
- Maintain Account Technical Documentation (Image Configuration/Roadmap, Standard Packages/Versions, Software Distribution Schedules and history)
- Perform Requirements Gathering
- Agreeing with Requestor the maximum distribution timeframe (duration), considering the customer business need and the actual conditions of the Software Distribution tool infrastructure
- Working with the factory for technical questions during distribution
- Working with the requestor to assist in gathering technical requirements and ensuring the Distribution Request form is completed in the correct format
Service Delivery Lead
Cisco Systems
02.2012 - 07.2017
- Managing Image servers in India and the US.
- Plan and design the golden image as per the organization's standard.
- Creating Media Based Deployment (DVD /USB based Media) for lesser bandwidth Locations.
- Driver injection is based on the specific make and model.
- Migration from XP to Windows 7 using LTI deployment.
- Preparing deployment Workbench, using MDT, for Deploying Client Operating System Images as well as Migration.
- Creating Custom Migration Task Sequence for User State Migration.
- Creating Golden Image for Windows 7, as per the Client Guide Lines.
- Preparing deployment Workbench, using MDT, for deploying client operating system images as well as migrations.
- Worked on Intel VPRO AMT technology.
- Planning and Preparing Migration Checklist for Internal Teams.
- We are creating Documentation for self Help and Internal reference.
- Involved in global OSD review meetings and work on the action items.
Help Desk Engineer
Randstad Consultants Ltd
09.2009 - 02.2012
- Leading migration teams and ensuring seamless migration through proper training of resources and resolution of issues on a timely basis as well as post migration reviews.
- Identifying application compatibility analysis using Microsoft Application Compatibility toolkit.
- Preparing Application shims using application compatibility analyzer as well as Standalone User Analyzer.
- Identifying and Mitigating IE Compatibility problems if possible creating Golden Image, both Windows 7 & windows 8, as per the Client guide lines.
- Preparing deployment workbench, using MDT for Deploying Client Operating systems.
- Customizing Task Sequence for Make and Model based Deployments.
- Configure USMT (User state Migration toolkit) based Deployment.
Resident Engineer
Value Point IT Services
08.2007 - 09.2009
- Installing and Maintaining AD, DNS, DHCP
- Creating and Administration AS Users as and Required
- Installation, maintenance & troubleshooting of Windows XP & Windows 7 machines
- Desktop troubleshooting OS & H/W, installing Virtual machines using VMware & Microsoft VPC.
- Asset Management & maintaining laptop inventory
- Configuration & Installation of MS Outlook
- Coordinating with hardware Vendors for Desktop and Server related issues.
- Norton Ghost Images Preparation for different desktop and installing the OS through Ghost images.
- Troubleshooting network connectivity problems like LAN & Internet
- Managing and maintaining VERITAS backup.
Customer Support Engineer
Unique Computers
08.2005 - 07.2007
- Installations, configuring & troubleshooting of Windows NT & Windows 2000, administration/DHCP Installing configuring Exchange 2000 and maintaining user id???s mailbox quota and configuring outlook on client end systems
- Data backup strategy according to organization Infrastructure.
- Maintaining Assets, Licensing, Documentations.
- Troubleshooting / Installations of all hardware including midrange systems
- Installing / Configuring and Troubleshooting of High-end Projects.
Education
BCA -
Annamalai University
Skills
Microsoft Intune
Certification
MS Windows 7
Timeline
Consultant
HCLTech
06.2023 - Current
Technical Leader
Altisource
12.2019 - 06.2023
SME - Digital Workplace
IBM Global Services
07.2017 - 12.2019
Service Delivery Lead
Cisco Systems
02.2012 - 07.2017
Help Desk Engineer
Randstad Consultants Ltd
09.2009 - 02.2012
Resident Engineer
Value Point IT Services
08.2007 - 09.2009
Customer Support Engineer
Unique Computers
08.2005 - 07.2007
BCA -
Annamalai University
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