Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jagannath Nagaraj

Consultant - DWP
Bengaluru,KA

Summary

IT Architect with over18 years of experience specializing in Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune for enterprise-scale device and application management. Proven expertise in designing, deploying, and optimizing hybrid and cloud-native endpoint management strategies to align with business goals and security standards. Adept at modernizing legacy infrastructures, implementing co-management, automating patch management, and enforcing compliance through advanced policy configuration. Known for cross-functional collaboration with security, network, and service desk teams to drive seamless user experiences and operational efficiency. Strong background in Windows Autopilot, Conditional Access, Azure AD, and MDM/MAM policy enforcement across various platforms.

Overview

20
20
years of professional experience
2010
2010
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Consultant

HCLTech
06.2023 - Current
  • Solution Architect & Services Lead for Transformation - Digital Workplace services (EUC) - Large accounts
  • Business Relationship Management, Forecasting, Global Delivery
  • As part of the pre-sale solution team, propose and implement the solution
  • Work with stack holder and gather the requirement information to build an implementation plan, timeline, and resource
  • Managed global migration, GPO to Intune
  • Autopilot Implementation
  • Windows 10 to 11 migrations
  • BitLocker migration
  • Azure LAPS implementation
  • Cloud Management Gateway, Co-Management implementation

Technical Leader

Altisource
12.2019 - 06.2023
  • End-to-end patch deployment (windows clients)
  • Ensure all CR processes and approval are followed for monthly patch deployment
  • Ensure patch compliance target achieved and provide update/report to Management (VP, CICO)
  • Design and plan rollout of major upgrades (Deployment method, change process, deployment tools, etc.)
  • Manage hardware roadmap with vendors
  • Manage standard OS images and application support for major business applications
  • Maintain a catalog of Workplace applications in the EUC portfolio: License count, usage count, and budget forecast
  • Define and maintain application management process within the store
  • Participate in design and supervise build and move-to-run activities
  • Participate in corporate Merger & Acquisition workshops and prepare plans for EUC related project
  • Collaborate with the Workplace and Application Operations team for problems requiring EUC technical expertise
  • Contribute and provide full support in performing security audits on EUC portfolio services and solutions
  • Evaluate user experience with intelligent use of device monitoring tools

SME - Digital Workplace

IBM Global Services
07.2017 - 12.2019
  • Verify that all the service requests are within the scope and assign to the team member accordingly
  • Acting as First Point of Contact with the Requestor or Approver for service delivery
  • Manage and monitor MMS-PM requests from start to finish
  • Implement recommended process changes and monitor compliance of new tools and processes that are within the scope of Software Distribution Specialist work activities
  • Work with the GDC to perform work and remediation activities that cannot be effectively done from within the Delivery Centre due to complexity, urgency, access to client network, infrastructure, etc.
  • Maintain Account Technical Documentation (Image Configuration/Roadmap, Standard Packages/Versions, Software Distribution Schedules and history)
  • Perform Requirements Gathering
  • Agreeing with Requestor the maximum distribution timeframe (duration), considering the customer business need and the actual conditions of the Software Distribution tool infrastructure
  • Working with the factory for technical questions during distribution
  • Working with the requestor to assist in gathering technical requirements and ensuring the Distribution Request form is completed in the correct format

Service Delivery Lead

Cisco Systems
02.2012 - 07.2017
  • Managing Image servers in India and the US.
  • Plan and design the golden image as per the organization's standard.
  • Creating Media Based Deployment (DVD /USB based Media) for lesser bandwidth Locations.
  • Driver injection is based on the specific make and model.
  • Migration from XP to Windows 7 using LTI deployment.
  • Preparing deployment Workbench, using MDT, for Deploying Client Operating System Images as well as Migration.
  • Creating Custom Migration Task Sequence for User State Migration.
  • Creating Golden Image for Windows 7, as per the Client Guide Lines.
  • Preparing deployment Workbench, using MDT, for deploying client operating system images as well as migrations.
  • Worked on Intel VPRO AMT technology.
  • Planning and Preparing Migration Checklist for Internal Teams.
  • We are creating Documentation for self Help and Internal reference.
  • Involved in global OSD review meetings and work on the action items.

Help Desk Engineer

Randstad Consultants Ltd
09.2009 - 02.2012
  • Leading migration teams and ensuring seamless migration through proper training of resources and resolution of issues on a timely basis as well as post migration reviews.
  • Identifying application compatibility analysis using Microsoft Application Compatibility toolkit.
  • Preparing Application shims using application compatibility analyzer as well as Standalone User Analyzer.
  • Identifying and Mitigating IE Compatibility problems if possible creating Golden Image, both Windows 7 & windows 8, as per the Client guide lines.
  • Preparing deployment workbench, using MDT for Deploying Client Operating systems.
  • Customizing Task Sequence for Make and Model based Deployments.
  • Configure USMT (User state Migration toolkit) based Deployment.

Resident Engineer

Value Point IT Services
08.2007 - 09.2009
  • Installing and Maintaining AD, DNS, DHCP
  • Creating and Administration AS Users as and Required
  • Installation, maintenance & troubleshooting of Windows XP & Windows 7 machines
  • Desktop troubleshooting OS & H/W, installing Virtual machines using VMware & Microsoft VPC.
  • Asset Management & maintaining laptop inventory
  • Configuration & Installation of MS Outlook
  • Coordinating with hardware Vendors for Desktop and Server related issues.
  • Norton Ghost Images Preparation for different desktop and installing the OS through Ghost images.
  • Troubleshooting network connectivity problems like LAN & Internet
  • Managing and maintaining VERITAS backup.

Customer Support Engineer

Unique Computers
08.2005 - 07.2007
  • Installations, configuring & troubleshooting of Windows NT & Windows 2000, administration/DHCP Installing configuring Exchange 2000 and maintaining user id???s mailbox quota and configuring outlook on client end systems
  • Data backup strategy according to organization Infrastructure.
  • Maintaining Assets, Licensing, Documentations.
  • Troubleshooting / Installations of all hardware including midrange systems
  • Installing / Configuring and Troubleshooting of High-end Projects.

Education

BCA -

Annamalai University

Skills

Microsoft Intune

Certification

MS Windows 7

Timeline

Consultant

HCLTech
06.2023 - Current

Technical Leader

Altisource
12.2019 - 06.2023

SME - Digital Workplace

IBM Global Services
07.2017 - 12.2019

Service Delivery Lead

Cisco Systems
02.2012 - 07.2017

Help Desk Engineer

Randstad Consultants Ltd
09.2009 - 02.2012

Resident Engineer

Value Point IT Services
08.2007 - 09.2009

Customer Support Engineer

Unique Computers
08.2005 - 07.2007

BCA -

Annamalai University
Jagannath NagarajConsultant - DWP