Jagannath Roy
Assistant Manager Operation
Diamond Harbour
Summary
Dedicated professional seeking to contribute expertise as a dynamic team member, aiming for a Cluster Manager role. Results-driven, skilled in strategic planning, project management, and team motivation.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
Languages
30
30
years of professional experience
Work History
Assistant Manager Operation
DARTX LOGISTICS PVT LTD
09.2024 - Current
- Conducted weekly meetings with all employees to improve communication, build a team spirited environment, and improve job performance.
- Supervised, motivated, and evaluated performance for 172 employees.
- Re-schedules drivers, which reduced miles per day and cost saving per day.
- Develop Business for the origination. Help them to grow the business by smooth delivery.
- Manage all official activities.
- Interface with clients and constantly strive to improve customer satisfaction and cultivate relations with them for repeat business.
- Handling all types of operations and customer service-related work.
- Appoint a new delivery agent.
- Check in control of inbound & outbound shipment.
- Daily hub data received.
- Sale tax paperwork etc.
Assistant Manager Operation
SMART EXPRESS PVT LTD
09.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Shift In-Charge (Food and FMCG)
HIVELOOP LOGISTICS PVT LTD
06.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Operation In-Charge
DELNET EXPRESS PVT LTD
02.2018 - 06.2020
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations, and provided exceptional service.
Operation In-Charge (Last Mile)
EXPRESS POINT LOGISTICS PVT LTD
09.2016 - 01.2018
- Resolved problems, improved operations, and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Operation Executive
DELHIVERY PVT LTD
02.2015 - 08.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Operation In-Charge
SKYNET WORLDWIDE EXPRESS PVT LTD
08.2012 - 02.2015
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Operation Assistance
FIRST FLIGHT COURIERS LTD
05.1996 - 07.2012
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
Education
Secondary -
WEST BENGAL BOARD
Diamond Harbour, India01-1991
Higher Secondary -
WEST BENGAL BOARD
Diamond Harbour, India 04.2001 -
Bachelors of Commerce -
Fakir Chand Collage
Diamond Harbour, India01-1997
Skills
Proficient in MS Word
Data analysis with Excel
Data analysis using V-Lookup
Skilled in creating PowerPoint slides
Professional email correspondence
Online information retrieval
Declaration
I hereby declare that all the information provided in this resume is accurate and true to the best of my knowledge. I understand that any misrepresentation or omission of facts may result in disqualification from consideration for employment. I authorize the verification of the information provided and consent to the contacting of my references.
Name: Jagannath Roy
Date:
Timeline
Assistant Manager Operation
DARTX LOGISTICS PVT LTD
09.2024 - Current
Assistant Manager Operation
SMART EXPRESS PVT LTD
09.2021 - 08.2024
Shift In-Charge (Food and FMCG)
HIVELOOP LOGISTICS PVT LTD
06.2020 - 08.2021
Operation In-Charge
DELNET EXPRESS PVT LTD
02.2018 - 06.2020
Operation In-Charge (Last Mile)
EXPRESS POINT LOGISTICS PVT LTD
09.2016 - 01.2018
Operation Executive
DELHIVERY PVT LTD
02.2015 - 08.2016
Operation In-Charge
SKYNET WORLDWIDE EXPRESS PVT LTD
08.2012 - 02.2015
Higher Secondary -
WEST BENGAL BOARD
04.2001 -
Operation Assistance
FIRST FLIGHT COURIERS LTD
05.1996 - 07.2012
Secondary -
WEST BENGAL BOARD
Bachelors of Commerce -
Fakir Chand Collage