JAGAT DARSHAN
Gurugram
Summary
Results-driven Logistics & Operations professional with over 10 years in POD management, hub operations, and driver coordination. Expertise in team leadership, operational issue resolution, and documentation management. Committed to enhancing efficiency through process improvements and ensuring compliance with service level agreements.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Vendor Management & Operations
Zast Logisolutions Pvt. Ltd
Gurugram
08.2018 - Current
- Coordinated with vendors for route planning and optimization to improve delivery timelines.
- Cultivated strong vendor relationships, facilitating smooth communication and prompt issue resolution.
- Coordinated with transporters to address trip delays, route deviations, and documentation gaps, ensuring timely operations.
- Resolved vendor issues related to billing discrepancies and ensured accurate and timely invoicing.
- Ensured availability of vehicles as per operational demand and minimized delays.
- Coordinated with drivers, transporters, vendors, and clients to resolve pending PODs and ensure timely submission.
- Resolved driver operational issues related to routes, delays, POD disputes, and settlement queries.
- Supervised hub staff, prepared duty rosters, and managed manpower planning.
- Managed hub operations including inbound/outbound coordination, dock planning, and daily hub performance monitoring.
- Ensured adherence to company SOPs, client SLAs, and internal audit standards.
- Resolved client issues regarding POD delays, documentation errors, billing disputes, and service complaints to uphold service quality.
Senior Executive - Operations
Atcost Services & Technology India Pvt. Ltd.
12.2016 - 02.2018
- Oversaw inventory, ordering, and dispatch operations for warehouse and retail stores, ensuring streamlined processes.
- Managed warehouse operations and 3 retail stores.
- Compiled daily dispatch, stock, and inventory reports to support operational decision-making.
- Executed quality checks before dispatch, ensuring product accuracy and compliance with standards.
- Utilized OSPOS software for managing inventory and sales operations.
Store Manager
Grofers India Pvt. Ltd.
07.2015 - 05.2016
- Led store team and implemented quality checks before dispatch to uphold product standards.
- Managed inventory and B2B dispatch operations to maintain stock levels and meet demand.
- Oversaw warehouse dispatch operations for stores across Delhi NCR, ensuring timely deliveries.
- Prepared daily purchase, dispatch, and return reports.
Customer Executive
Kingdom of Dreams
Gurugram
- Ensured guest satisfaction and achievement of revenue targets.
- Resolved customer issues and complaints.
- Managed par stock and guest supplies.
- Handled staff attendance and salary coordination.
Management Trainee
Reliance Fresh
Gurugram
- Supported visual merchandising and customer service activities.
- Managed inventory and FIFO stock control.
- Assisted in billing and daily store operations.
Education
Diploma in Retail Management -
IGNOU
New Delhi01-2009
Graduation -
MDU Rohtak
Haryana01-2008
Senior Secondary -
HBSE Board
01-2005
Secondary -
HBSE Board
01-2003
Skills
- Hub & Warehouse Operations Management
- Warehouse Operations
- Inventory Control
- Inventory oversight
- Dispatch
- Operations Software
- MIS Reporting
- Reporting
- Team Handling
- Manpower Planning
- Compliance oversight
- Process Improvement
- MS Excel
- MS Word
- MS PowerPoint
- Issue resolution
- Escalation management
- Customer Service
- Complaint handling
- Staff Management
- Process Improvement
Personal Information
- Date of Birth: 06/26/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
- Hindi
Timeline
Assistant Manager - Vendor Management & Operations
Zast Logisolutions Pvt. Ltd
08.2018 - Current
Senior Executive - Operations
Atcost Services & Technology India Pvt. Ltd.
12.2016 - 02.2018
Store Manager
Grofers India Pvt. Ltd.
07.2015 - 05.2016
Customer Executive
Kingdom of Dreams
Management Trainee
Reliance Fresh
Diploma in Retail Management -
IGNOU
Graduation -
MDU Rohtak
Senior Secondary -
HBSE Board
Secondary -
HBSE Board