JAGATHESWAR T
Chennai
Summary
Tech lead with extensive experience in team management and software testing. Proven ability to lead teams, develop strategic plans, and solve complex problems. Track record of driving project success, fostering innovation, and delivering high-quality solutions within deadlines.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Tech Lead
Cognizant Technology Solutions
Chennai
01.2024 - Current
- Led team in daily operational activities ensuring efficient workflow.
- Coordinated project tasks and delegated responsibilities among team members.
- Developed dashboards and scripts with Datadog for monitoring and analyzing application performance.
- Streamlined QA process by implementing automated testing tools.
- Developed automated test scripts using Selenium and Java for web applications.
- Executed regression tests to ensure software functionality across multiple platforms.
- Designed and maintained test plans and documentation for quality assurance processes.
- Trained junior testers on automation tools and best practices for quality assurance.
- Monitored system performance metrics to identify potential problems before they occur.
- Conducted regular audits of testing procedures to enhance compliance and efficiency.
- Identified potential areas for improvement by analyzing existing systems.
- Managed client relationships to ensure satisfaction and retention.
Senior Systems Engineer
Cognizant Technology Solutions India Pvt. Ltd
Chennai
05.2022 - 12.2023
- As a Senior Systems Engineer, I perform health checks on critical applications, handle high-priority incidents based on application issues, monitor application services and their hosted servers using AppDynamics, Datadog, CloudForge, and other consoles..
- Incident Management: Experienced in handling critical incidents with quick thinking and problem-solving abilities, ensuring minimal impact on project delivery.
- Efficient Escalation Management: Skilled in managing escalations from clients and team members, finding timely resolutions while maintaining a positive working relationship..
- Application monitoring: Created dashboards and scripts using Datadog to monitor and analyze application performance.
- Business impact analysis: Identifies risks to critical business functions, prioritizes recovery efforts, and ensures minimal disruption. Evaluates impacts, sets recovery objectives, supports continuity planning, allocates resources, and ensures compliance, all while managing ongoing risks and communicating with stakeholders.
- Executed synthetic tests in Datadog to validate application performance and reliability.
- Monitor alerts from Splunk, AppDynamics, and Datadog.
- Conduct root-cause analysis.
- Monitor batch jobs using ESP.
- Query databases using DbVisualizer.
- Mailbox monitoring, create SOPs and KB management.
Systems Engineer
Cognizant Technology Solutions India Pvt. Ltd
04.2020 - 04.2022
- In my role as a Systems Engineer, I managed over 2000 users with their technical issues, handled incident management, routing, and managed escalations for high-priority incidents.
- Performed mailbox monitoring and resolved desktop issues and password resets.
- Troubleshot store devices such as printers, scanners, and checkout systems.
- Addressed item-related issues and online transactional issues in the store.
Process Executive
Cognizant Technology Solutions India Pvt. Ltd
03.2018 - 03.2020
- As a Process Executive, I supported Daymon retail services and assisted Walmart employees with technical issues.
- Troubleshot Internet issues, desktop issues, and password resets.
- Handled tickets and calls simultaneously.
- Conducted remote troubleshooting on Mac and Windows desktops.
- Assisted users by diagnosing problems and providing resolutions for technical issues.
- Troubleshot printers, iPads, and tablets.
- Managed Active Directory.
- Troubleshot high-priority issues and escalated them to the next-level team if needed.
Education
Bachelor of Technology - Information Technology
Anna University
Chennai 04.2013 - 05.2017
Skills
- Manual Testing
- Automated testing
- Quality assurance
- Test scripting
- Client management
- Java
- DBMS
- Troubleshooting
- Log Analysis
- Incident Management
- Root Cause Analysis
- Application and System monitoring
- Cloud monitoring
- Team Management
- Escalation Management
- KB Management
- Identity Management
Os And Tools
- Windows
- Linux
- Eclipse
- Selenium WebDriver, TestNG, Maven
- Servicenow
- Zendesk
- Remedy
- JIRA
- AppDynamics
- Datadog
- DbVisualizer
- Splunk
- ESP
- Cloud forge
- Websphere
- Microsoft Office
Accomplishments
- Organized National Level Technical Symposium 'IMPACT 2K17' at Alpha college of Engineering.
- Received 'Quick learner award' in the year 2018 at Cognizant Technology solutions.
- Received 'Busy Bee award' for the year 2018 at Cognizant Technology solutions.
- Ranked 1st in actioning highest number of tickets in the year 2020 at Cognizant Technology solutions.
Languages
- Tamil
- English
Timeline
Tech Lead
Cognizant Technology Solutions
01.2024 - Current
Senior Systems Engineer
Cognizant Technology Solutions India Pvt. Ltd
05.2022 - 12.2023
Systems Engineer
Cognizant Technology Solutions India Pvt. Ltd
04.2020 - 04.2022
Process Executive
Cognizant Technology Solutions India Pvt. Ltd
03.2018 - 03.2020
Bachelor of Technology - Information Technology
Anna University
04.2013 - 05.2017