Jagdish Khailani

Handling Regions: Global (Europe,Asia pacific,USA)

Domain: USM COE, ServiceNow (ITSM, ESM, ITOM & SAM,HAM)

• Major Projects Completed/Current: Project 1: Implementation of SIA,Cyber Security, Threat intelligence and Protection, SIR ( Security incident Response) for SCB (Standard Chartered Bank) Singapore.
• Project 2: End to end ITSM implementation for American company M&D melissa & Doug for Multiple business requirements for Multiple modules( PM, KM, VAL, Now Mobile etc.) Domain: (ITSM ServiceNow) | Project Value: USD 0.9 M
• Project 3:User Data and SR Data Migration from JIRA to ServiceNow for Carlsberg in including the BAGHEERA application and I License implementation. Europe | Domain: ServiceNow License and HCL GBP | Project Value: USD 0.4 M
• Project 4: Platform Migration and implementation of ServiceNow Modules following the Agile Methodology for COHESITY (ITSM, SAM, HAM). Project Value: approx USD 1.0 M
• Project 5: End to end transformation of ServiceNow OOTB-ITSM, CMDB & AMDB setup for an American IT company | Domain: (ITSM & ITOM) | Project Value: approx USD 1.1M
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Drafted reports summarizing progress made on projects for review by executive leadership team.
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

Handling Regions (Asia pacific, India)

Domain- CRM, DBMS, operations and process implementation

• Responsible for Handling CRM software and updates for educational Data management across all the branches of Amity university in India, Singapore, Dubai, Malaysia.
• IT Implementation Projects for Educational Technology, online and Smart Services,Portal based and Non portal based, Data Security and DBMS Management implementation in co-ordination with technical team and Sr. management.
• Holds experience in core student Exchange Programe, Leading the contingent , delivering the soft skill training in Corporate communication & management in association with Department heads and Management.
• Part of IDEA cell, participation in startup mechanism, Entrepreneur's Drive and Business knowledge Transfers.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Served as a liaison between staff members and senior management personnel.

Handling Regions: Global (Africa & SAARC) Domain: International admissions, counseling, Digital marketing.

• Analyzed student academic records to determine eligibility for admission to college or university programs.
• Provided information sessions to prospective students and their families on academic requirements, financial aid, career opportunities, and other related topics.
• Assisted international Student exchange programs in Africa and SAARC nations, Presented latest educational programs, policies and international exposure.
• Conducted orientation sessions to introduce new international students to campus resources, organizations, and services.
• Advocated for international student rights on campus by attending relevant meetings and forums.
• Collaborated with faculty members to ensure that all international students are receiving appropriate academic accommodations.
• Executed paid search campaigns on platforms such as Google AdWords and Bing Ads.
• Assisted in delivering promotional materials for webpages, emails, newsletters and other digital mediums.
• Prepared reports for senior management regarding admissions trends or outcomes.
• Evaluated international student applications according to established criteria.

• Researched and wrote original content for websites, newsletters, and blogs.
• Created engaging content to attract readership for many firms via upwork Platform.
• Managed multiple projects simultaneously while meeting all deadlines.