JAGJEETSINGH DUNG
ASSOCIATE GENERAL MANAGER
Pune,MH
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offering 15 years of leadership in F&A, Payroll, Insurance, Utilities industries along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Associate General Manager
SOPRA STERIA INDIA PVT LTD
PUNE, MAHARASHTRA
2016.10 - 2018.04
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Senior Business Service Manager
SopraSteria India Pvt. Ltd
PUNE, MAHARASHTRA
2014.07 - 2016.10
- Worked closely with GENERAL MANAGER/VICE PRESIDENT to maintain optimum levels of communication to effectively and efficiently complete projects.
- Worked with FINANCE & ACCOUNTING customers to understand needs and provide excellent service.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Led projects and analyzed data to identify opportunities for improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Business Service Manager
SopraSteria India Pvt. Ltd
PUNE, MAHARASHTRA
2012.05 - 2014.07
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Re-designed PO invoicing process to produce 10% productivity gain
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Implemented automation strategies for Pune Site operations
Education
BACHELOR oF COMMERCE - BANKING AND FINANCE
PUNE UNIVERSITY
PUNE 2003.04 - 2006.03
RPA Developer Diploma Certification - ROBOTIC PROCESS AUTOMATION
UiPATH
ONLINE 2017.05 - 2017.12
CERTIFIED iN Situational Leadership II - Situational Leadership II
Ken Blanchard
PUNE 2015.03 - 2015.04
Black Belt in LEAN SIX SIGMA - Black Belt in LEAN SIX SIGMA
TQMi
DELHI 2014.09 - 2014.12
Skills
Recruitment and hiring
Strategic Planning
Operations management
Project Management
People Management
Business Development
Budgeting
Critical thinking
Timeline
RPA Developer Diploma Certification - ROBOTIC PROCESS AUTOMATION
UiPATH
2017.05 - 2017.12
Associate General Manager
SOPRA STERIA INDIA PVT LTD
2016.10 - 2018.04
CERTIFIED iN Situational Leadership II - Situational Leadership II
Ken Blanchard
2015.03 - 2015.04
Black Belt in LEAN SIX SIGMA - Black Belt in LEAN SIX SIGMA
TQMi
2014.09 - 2014.12
Senior Business Service Manager
SopraSteria India Pvt. Ltd
2014.07 - 2016.10
Business Service Manager
SopraSteria India Pvt. Ltd
2012.05 - 2014.07
BACHELOR oF COMMERCE - BANKING AND FINANCE
PUNE UNIVERSITY
2003.04 - 2006.03