Jagjeet Singh Harjit
Software Professional
Chennai
Summary
Experienced Scrum Master and Technical Project / Delivery Management professional with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
8
8
Certificates
Work History
Freelance Educational Consultant
Self Employed
Chennai
04.2023 - Current
- Collaborated with school officials to assess areas for improvement in curricula, classrooms, testing and student activities.
- Updated specific curriculum to integrate technology and enhance quality of student education.
- Analyzed and restructured specific subject test / assessment mechanisms
- Made extensive use of ChatGPT to generate question sheets in Mathematics and other subjects based on the school board curricula i.e., State, CBSE, ICSE and IGCSE. Utilized ChatGPT to generate test papers for weekly tests, spot quizzes, monthly assessments and end of term examinations.
- Tasks performed with ChatGPT included Prompt Design, Data Analysis, Testing and Optimization.
Senior Engineer
American Express India
Chennai
08.2016 - 03.2023
- Played multiple roles within the Cryptography Team – Designer, TPF Developer, Tester, Scrum Master and Agile Coach
- Involved in Architecture, Design and Development of TPF Crypto projects within the Cryptography team
- Managed multiple scrum teams in the TDE organization playing the role of Scrum Master / Agile Champion
- Handled and coordinated Scrum ceremonies like Backlog Grooming, Sprint Planning, Sprint Demos and Sprint Retrospective
- Collaborated with Product Owners, Team Members, Architects, and other Scrum Masters to define solutions and drive progress.
Principal Consultant
Syntel Inc
Chennai
06.2014 - 07.2016
- Client - American Express
- Team - Cryptographic Center of Excellence
- Worked as a Architect / Lead TPF Developer / Scrum Master in the Cryptographic Center of Excellence team
- Involved in Architecture, Design and Development of TPF Crypto projects within the Cryptography team
- Also, played the role of Scrum Master for the first ever Agile project to be implemented within the WWCAS (World Wide Credit Authorization System) portfolio
- Cryptography experience included working experience on Key Management Systems, HSM (Host Security Modules) commands, Authorization (1100 messages) and ATM processing (1200 messages) besides Track 1 & 2 processing, Dynamic CID and Safekey Gravity.
- Played an active role in the Agile Strategic Initiatives team involved in transforming projects from Scrum to SAFe methodology, including PI planning
- Knowledge on Payment Cryptography besides working experience on Key Management Systems, HSM (Host Security Modules) commands, HCE (Host Card Emulation) processing migration from LUPC (Limited Use Payment Credentials) to LUK (Limited Usage Key) mode
- Other areas included EMV processing, besides Authorization – midrange PIN processing implementation and Key processing and exchange standards as per PCI
Delivery Manager
InterGlobe Technologies
Chennai
12.2009 - 05.2014
- Successfully managed software application development and maintenance teams to deliver quality solutions including new projects, enhancements and upgrades, meeting aggressive timelines and within budget to the business
- Primary Client - Travelport
- Played the role of onsite Delivery Manager with a peak account size of 480
- Teams were spread across multiple portfolios / LOBs such as SmartPoint, uAPI, Universal Desktop, Ticketing, Subscriber, Cars and Hotels, Deltamatics besides end to end QA teams, 24x7 production support and SCM
- Other Clients included Apple Vacations, IBM India, United Airlines, IBM Singapore and Garuda Indonesia
- Contributed to Business Process Mapping and Sales for Air Cargo Domain as an organizational initiative
- Involved in revenue budgeting / forecasting, resource utilization strategies and quality initiatives such as CMMi Level 5 audit.
Consultant
Aviation Software Development Consultancy / Tata Consultancy Services
Chennai
01.1996 - 12.2009
- Played multiple roles during this period starting with Software Engineering Trainee (TPF) to Airline Domain Consultant
- Handled Lead roles and Technical / Delivery Manager roles early on in career
- India; Singapore; Phoenix, USA and Kansas City, USA
- Clients included Singapore Airlines, VISA, American Express, Worldspan (Travelport), Saudi Arabian Airlines, Etihad, Emirates, LAN Chile, South African Airways, Royal Air Morocco and Aeromexico.
Customer Support Executive
Softek India
Chennai
08.1995 - 12.1995
- Listened to customers' questions and concerns to provide answers or responses
- Built strong relationships with field operations team to support business development opportunities and improve service
- Employed comprehensive benchmarks to establish and monitor customer service standards
- Conducted surveys to determine customer opinion of products and services.
Education
Bachelor of Engineering - Computer Science
University of Madras
08.1991 - 05.1995
Skills
Assembler/390, TPF, TPFDF, TPF-C, TPF-C, VM, TSO, Rally, JIRA, ChatGPT
Certification
Oct 2002 QAI – Certified Software Quality Analyst Feb 2009 PMI – Project Management Professional Apr 2009 IATA – Introduction to Airline Industry Oct 2009 IATA – Airline Revenue Management Apr 2010 IATA – Air Cargo Diploma
Timeline
Freelance Educational Consultant
Self Employed
04.2023 - Current
Senior Engineer
American Express India
08.2016 - 03.2023
Principal Consultant
Syntel Inc
06.2014 - 07.2016
Delivery Manager
InterGlobe Technologies
12.2009 - 05.2014
Consultant
Aviation Software Development Consultancy / Tata Consultancy Services
01.1996 - 12.2009
Customer Support Executive
Softek India
08.1995 - 12.1995
Bachelor of Engineering - Computer Science
University of Madras
08.1991 - 05.1995
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