Jagmit Singh Chadha
New mumbai
Work Preference
Summary
Recovery Manager experienced in customer care service and complaint resolution. Enhanced service recovery processes, resulting in improved customer satisfaction and effective solutions in fast-paced environments. Managed credit recovery and collections operations, driving team performance and minimizing losses through strategic planning and negotiation.
Overview
5
5
Languages
37
37
years of professional experience
Work History
Recovery Manager
Customer care service
New mumbai
10.2022 - 02.2024
- Managed customer recovery cases for customer care service escalations
- Reviewed complaints and identified service gaps in customer care records
- Coordinated follow-up actions with support teams and supervisors
Customer Service Representative
J k automobile
Dahanu road
10.1986 - 05.2017
- Managed customer recovery cases for customer care service escalations
- Reviewed complaints and identified service gaps in customer care records
- Coordinated follow-up actions with support teams and supervisors
Education
St Mary's High School
Dahanu roadSkills
- Complaint management
- Case management
- Escalation handling
- Customer recovery
- Retail operations
Languages
English,marathi, gujarati
First Language
Hindi n punjabi
Beginner (A1)
A1
Affiliations
- Playing table tennis , photography n travelling
Timeline
Recovery Manager
Customer care service
10.2022 - 02.2024
Customer Service Representative
J k automobile
10.1986 - 05.2017
St Mary's High School