Jagriti Pandey
Noida,UP
Summary
- 1.5 years of experience into servicenow development
- configuration/customization of sevicenow system including creating Notification, SLA and workflow
- Experience in creating Business rules, Client Scripts, UI Policies, UI Actions using JavaScript.
- Experience in technical implementation of Service Now modules such as Incident Management, Problem Management, Change Management, and Service Catalog
- 7 Years of experience as Head of Department and Assistant Lecturer
Overview
10
10
years of professional experience
Work History
ServiceNow Consultant
Lernen Solutions Pvt. LTD
04.2023 - Current
- Attending daily calls with client, monitoring all CTASK activities.
- Working all enhancements raised by internal and external teams which includes client scripts, Business rules, UI policies and ACLS.
- Continuously monitor, detect, access, mitigate and remediate risks in vendor echo system.
- Worked on Service catalogue creating and giving access to new items requests, including record producers and order guides.
- Performing UAT testing and moving the code to prod post client sign off
- Post successfully go live/enhancement supporting the ELS (Early Life support )
Mathematics Lecturer
Focus Edumatics
10.2022 - 03.2023
- worked closing with USA students to understand their area of improvement and shared the feedback with trainers and managements for seamlessly improvement
- Act as mentor for trainers and groom them to meet the students exceptions
- Publish various weekly and monthly reports
Head of the Department (IT & Electronics)
Prasad Institute Of Management & Technology
05.2017 - 07.2022
- Streamlined department operations by implementing efficient management processes and systems.
- Worked as an assistant lecturer and was teaching the following subjects – Microprocessor, Digital & Analog Electronics, Micro-Controller & Embedded Systems, PLC & SCADA, Optical Fiber Communication.
- Acted as HOD of the ECE department
- Supervised research works by students
- Involved in managerial and administrative tasks
- Placement in charge for IT as well as Electronics department
Assistant Lecturer
Prasad Institute Of Management & Technology
10.2014 - 05.2017
- Worked as an assistant lecturer and was teaching the following subjects – Digital Logic Design, Industrial Electronics Control, Microprocessor, Analog & Digital Electronics and Principle of Communication
- Worked as a project guide and evaluator
- Organized VIVA and was a core member of the VIVA team for external students
- Worked as a core member of the operational team
Education
M.Tech - ECE
NITTR
Chandigarh, India07.2020
B.Tech - ECE
Prasad Institute of Management & Technology
06.2014
Skills
- Servicenow development
- ITIL Framework
- Incident, Problem and Change Management
- Javascript
- Business Analyst
- ITSM
Timeline
ServiceNow Consultant
Lernen Solutions Pvt. LTD
04.2023 - Current
Mathematics Lecturer
Focus Edumatics
10.2022 - 03.2023
Head of the Department (IT & Electronics)
Prasad Institute Of Management & Technology
05.2017 - 07.2022
Assistant Lecturer
Prasad Institute Of Management & Technology
10.2014 - 05.2017
M.Tech - ECE
NITTR
B.Tech - ECE
Prasad Institute of Management & Technology
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