1.5 years of experience into servicenow development
configuration/customization of sevicenow system including creating Notification, SLA and workflow
Experience in creating Business rules, Client Scripts, UI Policies, UI Actions using JavaScript.
Experience in technical implementation of Service Now modules such as Incident Management, Problem Management, Change Management, and Service Catalog
7 Years of experience as Head of Department and Assistant Lecturer
Overview
10
10
years of professional experience
Work History
ServiceNow Consultant
Lernen Solutions Pvt. LTD
04.2023 - Current
Attending daily calls with client, monitoring all CTASK activities.
Working all enhancements raised by internal and external teams which includes client scripts, Business rules, UI policies and ACLS.
Continuously monitor, detect, access, mitigate and remediate risks in vendor echo system.
Worked on Service catalogue creating and giving access to new items requests, including record producers and order guides.
Performing UAT testing and moving the code to prod post client sign off
Post successfully go live/enhancement supporting the ELS (Early Life support )
Mathematics Lecturer
Focus Edumatics
10.2022 - 03.2023
worked closing with USA students to understand their area of improvement and shared the feedback with trainers and managements for seamlessly improvement
Act as mentor for trainers and groom them to meet the students exceptions
Publish various weekly and monthly reports
Head of the Department (IT & Electronics)
Prasad Institute Of Management & Technology
05.2017 - 07.2022
Streamlined department operations by implementing efficient management processes and systems.
Worked as an assistant lecturer and was teaching the following subjects – Microprocessor, Digital & Analog Electronics, Micro-Controller & Embedded Systems, PLC & SCADA, Optical Fiber Communication.
Acted as HOD of the ECE department
Supervised research works by students
Involved in managerial and administrative tasks
Placement in charge for IT as well as Electronics department
Assistant Lecturer
Prasad Institute Of Management & Technology
10.2014 - 05.2017
Worked as an assistant lecturer and was teaching the following subjects – Digital Logic Design, Industrial Electronics Control, Microprocessor, Analog & Digital Electronics and Principle of Communication
Worked as a project guide and evaluator
Organized VIVA and was a core member of the VIVA team for external students
Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)
Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)Sr Software Engineer at P Square Toll Solutions India Pvt Ltd / Seeroo IT Solutions (P Square Solutions LLC – Contractor)