Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jagriti Pandey

Noida,UP

Summary

  • 1.5 years of experience into servicenow development
  • configuration/customization of sevicenow system including creating Notification, SLA and workflow
  • Experience in creating Business rules, Client Scripts, UI Policies, UI Actions using JavaScript.
  • Experience in technical implementation of Service Now modules such as Incident Management, Problem Management, Change Management, and Service Catalog
  • 7 Years of experience as Head of Department and Assistant Lecturer

Overview

10
10
years of professional experience

Work History

ServiceNow Consultant

Lernen Solutions Pvt. LTD
04.2023 - Current


  • Attending daily calls with client, monitoring all CTASK activities.
  • Working all enhancements raised by internal and external teams which includes client scripts, Business rules, UI policies and ACLS.
  • Continuously monitor, detect, access, mitigate and remediate risks in vendor echo system.
  • Worked on Service catalogue creating and giving access to new items requests, including record producers and order guides.
  • Performing UAT testing and moving the code to prod post client sign off
  • Post successfully go live/enhancement supporting the ELS (Early Life support )

Mathematics Lecturer

Focus Edumatics
10.2022 - 03.2023


  • worked closing with USA students to understand their area of improvement and shared the feedback with trainers and managements for seamlessly improvement
  • Act as mentor for trainers and groom them to meet the students exceptions
  • Publish various weekly and monthly reports


Head of the Department (IT & Electronics)

Prasad Institute Of Management & Technology
05.2017 - 07.2022
  • Streamlined department operations by implementing efficient management processes and systems.
  • Worked as an assistant lecturer and was teaching the following subjects – Microprocessor, Digital & Analog Electronics, Micro-Controller & Embedded Systems, PLC & SCADA, Optical Fiber Communication.
  • Acted as HOD of the ECE department
  • Supervised research works by students
  • Involved in managerial and administrative tasks
  • Placement in charge for IT as well as Electronics department

Assistant Lecturer

Prasad Institute Of Management & Technology
10.2014 - 05.2017


  • Worked as an assistant lecturer and was teaching the following subjects – Digital Logic Design, Industrial Electronics Control, Microprocessor, Analog & Digital Electronics and Principle of Communication
  • Worked as a project guide and evaluator
  • Organized VIVA and was a core member of the VIVA team for external students
  • Worked as a core member of the operational team

Education

M.Tech - ECE

NITTR
Chandigarh, India
07.2020

B.Tech - ECE

Prasad Institute of Management & Technology
06.2014

Skills

  • Servicenow development
  • ITIL Framework
  • Incident, Problem and Change Management
  • Javascript
  • Business Analyst
  • ITSM

Timeline

ServiceNow Consultant

Lernen Solutions Pvt. LTD
04.2023 - Current

Mathematics Lecturer

Focus Edumatics
10.2022 - 03.2023

Head of the Department (IT & Electronics)

Prasad Institute Of Management & Technology
05.2017 - 07.2022

Assistant Lecturer

Prasad Institute Of Management & Technology
10.2014 - 05.2017

M.Tech - ECE

NITTR

B.Tech - ECE

Prasad Institute of Management & Technology
Jagriti Pandey