JAGRUTI MADHUKAR KAVATKAR
Thane (West)
Summary
With Good Work Skills, Confident Practical Approach seeking a Profile in Food & beverage service to develop and enhance my Hotel Management skills learned through my Work Experience
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Senior Customer Care Executive
Flurys Swiss confectionery pvt.Ltd
Mumbai
01.2024 - 11.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Drafted reports summarizing key performance indicators such as average response times, resolution rates.
- Trained new staff on company customer service policies and procedures.
Senior Hostess
Magnolia Bakery
Mumbai
09.2023 - 12.2023
- Built positive relationships with other front-of-house and kitchen staff.
- Coordinated reservations for special events such as birthday parties and anniversaries.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Snr Associate
Theobroma Food Pvt Ltd
08.2018 - 08.2023
- Opening store in morning
- Receiving van and checking challan
- Making company profitability by upselling
- Control online channel partner rejection and serviceability
- Compliance to clear all QA audit point
Internship as associate
United21
- Responsible for the cost control, hygiene, duty allocation and sanitation
- Overseeing all food & Beverage operations and interact with guests if needed
- Assist in the selection and training of other staff in the Service
- Ensure the Guests are served quality food in time
Education
T.Y.B Hospitality And Tourism Management - Hospitality & Tourism
Yashwant Rao Chavan Open University
Thane01.2017
Catering Technology
Mumbai University
01.2015
Higher Secondary School Certificate -
K.B College
Thane01.2013
Secondary School Certificate -
BVM
Thane01.2010
Skills
- Basic, Microsoft Office, Windows, Web Search
Languages
English, Hindi, Marathi (Read, Write & Speak)
References
References and Documents can be Furnished upon Request
PROFESSIONAL SYNOPSIS
- Core Strengths in Implementation & Managing Food & Beverage Planning
- Good exposure for handling various Services
- Meticulous approach with Planning, Production, Team Management & Presentation
Timeline
Senior Customer Care Executive
Flurys Swiss confectionery pvt.Ltd
01.2024 - 11.2024
Senior Hostess
Magnolia Bakery
09.2023 - 12.2023
Snr Associate
Theobroma Food Pvt Ltd
08.2018 - 08.2023
Internship as associate
United21
T.Y.B Hospitality And Tourism Management - Hospitality & Tourism
Yashwant Rao Chavan Open University
Catering Technology
Mumbai University
Higher Secondary School Certificate -
K.B College
Secondary School Certificate -
BVM