JAGRUTI PRAVIN GADHAVE
Business Analyst
Mumbai
Summary
Results-driven Business Analyst with over 19 years of diverse experience in telecom, retail analytics, and insurance sectors. Proven expertise in requirement gathering, business process documentation, Agile methodology, system integration testing, and UAT support. Holds TCS certification as a Business Analyst and GCP Generative AI certification, complemented by hands-on experience with tools such as Jira and Siebel, along with strong cross-functional stakeholder management skills. Committed to leveraging analytical insights to drive business improvements and enhance operational efficiency.
Experienced with leveraging data analysis to inform business decisions and optimize processes. Utilizes critical thinking to identify inefficiencies and recommend practical solutions. Track record of collaborating with cross-functional teams to achieve project goals and enhance operational performance.
Overview
3
3
Languages
1
1
Certification
20
20
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
05.2021 - 08.2026
- Led requirement gathering sessions with business stakeholders to define functional and non-functional requirements.
- Prepared comprehensive Business Requirement Documents (BRDs) and functional specifications.
- Supported System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles to ensure quality delivery.
- Coordinated deployment activities and managed go-live preparations across cross-functional teams.
- Utilized Jira for issue tracking and Agile sprint planning using Scrum framework.
- Client: HDFC Life Insurance
Research Analyst / Business Analyst
Tata Consultancy Services
05.2020 - 05.2021
- Researched and analysed retailer profiles using annual reports and market data for forecasting purposes.
- Updated current-year reports for retailers and developed 10-year financial forecasts.
- Addressed client queries and maintained data accuracy across reporting deliverables.
- Client: Retail Insight Edge Ascential
SME & Network Evaluator
Tata Consultancy Services
07.2014 - 04.2020
- Acted as Subject Matter Expert (SME) for infrastructure solutions involving Legacy Copper Network planning and design.
- Managed Smart Pro Escalations Mailbox and coordinated Plant Assignment and Product Activations processes.
- Evaluated high-priority and escalated service orders due to infrastructure shortfalls or faults in Customer Access Networks (CAN).
- Collaborated with Capacity Planning Team and Task Scheduler to implement cost-effective network solutions.
- Designed, budgeted, and issued work orders for external contractors for civil works requirements.
- Handled automation workflows in partnership with the automation team.
- Provided customer support for Priority Assist customers on connection and Telstra-connected services.
- Client: Telstra
Senior Advisor / Team Mentor
3 Global Services Pvt. Ltd.
10.2008 - 07.2014
- Handled inbound voice calls for mobile payments (prepaid) and resolved technical queries across handsets.
- Mentored On-the-Job Training (OJT) batches for 2 years and guided team members to achieve quality and cross-selling targets.
- Led team performance initiatives to meet quality benchmarks and KPIs.
Customer Advisor
WNS Global Services
01.2007 - 09.2008
- Worked as an advisor with Travelocity on multiple ticketing queues.
- Managed ticket creation and cancellation processes in Siebel CRM.
Education
University of Mumbai
HSC (Higher Secondary Certificate) - undefined
ICLE's College of Arts, Commerce & Science
Vashi01.2002
SSC (Secondary School Certificate) - undefined
Padua High School
Mankhurd01.2000
Skills
Tools & Platforms: Jira (Issue Tracking, Tempo Timesheets), Siebel CRM, MS Office Suite (Word, Excel, PowerPoint)
Methodologies: Agile (Scrum), Waterfall
Project management
User acceptance testing
Microsoft Excel mastery
Business process improvement
Workflow Analysis
Strategic planning
Stakeholder management
Test case scenarios
Business planning
Operations management
Cost-benefit analysis
Product development
Certification
TCS Internal Business Analyst Certification, GCP Generative AI Certification (Aug 2025), GCP Digital Leader Certification – In Progress, Promoted to SME and Business Process Lead at Tata Consultancy Services, Recipient of Rewards & Recognition and Star Performer Award
Timeline
Business Analyst
Tata Consultancy Services
05.2021 - 08.2026
Research Analyst / Business Analyst
Tata Consultancy Services
05.2020 - 05.2021
SME & Network Evaluator
Tata Consultancy Services
07.2014 - 04.2020
Senior Advisor / Team Mentor
3 Global Services Pvt. Ltd.
10.2008 - 07.2014
Customer Advisor
WNS Global Services
01.2007 - 09.2008
SSC (Secondary School Certificate) - undefined
Padua High School
HSC (Higher Secondary Certificate) - undefined
ICLE's College of Arts, Commerce & Science
University of Mumbai