JAHNAVI Garapati
Hyderabad
Summary
Accomplished Senior Operations and Program Manager with over 9+ years of experience leading content moderation and service delivery initiatives. Demonstrated success in managing team transitions and improving quality and productivity through data-driven solutions. Expertise in stakeholder management, headcount forecasting, and cross-functional execution to build compliant and scalable operations.
Meticulous senior operations manager with several years of experience building business goals and facilitating achievement. Collaborative leader leveraging employee talent and encouraging autonomy. Revenue-driven budget manager meeting quarterly and annual targets with ease.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Teleperformance
Hyderabad
02.2026 - Current
- Trained teams on Google+ User Generated Content best practices, resulting in more effective global content moderation.
- Analyzed client requirements to align content delivery with international standards, leading to increased user satisfaction.
- Managed quality assurance program through audits and report analysis, facilitating targeted improvements in service delivery.
Senior Operation delivery specialist
Accenture PVT LTD
04.2023 - 01.2026
- Google : Managed core Maps team operations, ensuring seamless service delivery without escalations. Led cross-functional collaboration to enhance team performance and stakeholder satisfaction. Streamlined operational processes, contributing to improved efficiency and productivity metrics.
- Independently leading team of team leaders, quality associates and driving Operational efficiency on productivity and SLAs
- Collaborated on continuous improvement initiatives through brainstorming and problem-solving activities, enhancing teamwork effectiveness
- Team Leadership & Development: Build, lead, and mentor diverse, high-performing teams
- Develop both technical capabilities and leadership qualities of team members
- Conduct performance management, set clear expectations, and support career growth
- Metrics, Reporting & Analysis: Measure and benchmark operational processes, set performance targets, and drive improvements
- Use data and metrics to identify trends, systemic issues, and opportunities for improvement
- Report on business status and progress to leadership and stakeholders.
- Stakeholder Management: Communicate and align on key priorities and progress with stakeholders
Senior Manager - Program and Project Management
LTI Mindtree PVT LTD
07.2023 - 03.2025
- program and project management initiatives for diverse client engagements, aligning projects with organizational goals to drive successful outcomes.
- Enhanced project delivery through implementation of data-driven process improvements that streamlined workflows.
- Developed and maintained strong stakeholder relationships, enabling effective communication and collaboration across cross-functional teams to achieve project objectives.
Team Lead
Cognizant India PVT LTD
08.2022 - 01.2023
- Led a global team of 28 cloud specialists focused on enhancing customer experience and optimizing cloud solutions.
- Collaborated with cross-functional teams to implement strategies enhancing service delivery.
- Managed performance metrics and provided insights to inform operational improvements and boost team productivity.
Team lead (In staging to Manager role)
Accenture PVT LTD
06.2018 - 07.2022
- Led global initiatives for Google+ User Generated Content, increasing user engagement across diverse markets.
- Analyzed client requirements to tailor solutions that met user needs across multiple regions.
- Collaborated with key clients to enhance service delivery and streamline operational processes.
Trainer
WIPRO BPO Limited
Hyderabad
06.2015 - 05.2018
- Trained teams on Google+ User Generated Content best practices, resulting in more effective global content moderation.
- Analyzed client requirements to align content delivery with international standards, leading to increased user satisfaction.
- Managed quality assurance program through audits and report analysis, facilitating targeted improvements in service delivery.
Education
Graduation - CSE
Malla Reddy Engineering College
Hyderabad Intermediate -
Narayana
Hyderabad SSC -
Geetanjali High School
Hyderbad Skills
- Operational Management
- Quality Management
- Process improvement
- Metrics Management
- Risk Forecasting
- Staff Management
- Content Management
Personal Information
- Date of Birth: 02/05/94
- Gender: Female
- Nationality: Indian
Timeline
Senior Operations Manager
Teleperformance
02.2026 - Current
Senior Manager - Program and Project Management
LTI Mindtree PVT LTD
07.2023 - 03.2025
Senior Operation delivery specialist
Accenture PVT LTD
04.2023 - 01.2026
Team Lead
Cognizant India PVT LTD
08.2022 - 01.2023
Team lead (In staging to Manager role)
Accenture PVT LTD
06.2018 - 07.2022
Trainer
WIPRO BPO Limited
06.2015 - 05.2018
Graduation - CSE
Malla Reddy Engineering College
Intermediate -
Narayana
SSC -
Geetanjali High School