Jahuri Sinha

Handling and assigning tickets and CTASK to other level 2 techs and assisting them to work and resolve the issues.

Handling escalated issues and ensuring no SLA miss happens.

Driving the bridge calls effectively to resolving high priority issues during critical issues.

Working for Multiple projects and providing support to their servers and initiating calls with application teams to discuss in case of any outage or downtime.

Working in problem management team to find a permanent fix for repetitive issues.

Assisting patching team and coordinating with app/dev teams to complete patching.

Analysing daily issues and have automated the process of gathering CPU counts,cores in a server and performance monitoring for a linux server which helped to identify critical intermittent issues.

Attending client meetings & kick off calls and understanding business requirement to deploy the servers.

Worked on decommissioning the VMs through Azure cloud and Vsphere client .

Coordinating with facility teams for all kind of hardware issue in multiple physical servers .

Managing filesystems,LVM ,VXVM,VCS,Redhat cluster

Configuring cloud instances in deferent datacenters and moving the servers to production environment.

Hands on experience on Azure basics.

Configuring the servers as per project standards and policies.

Responsible for kernel parameter change required for database or applications.

Upgrading/Installing security patches i.e McAfee, Carbon black,CCS agent in linux servers as per security team's requirement.

Boot servers in init and rescue mode for critical troubleshooting.

Adding and modifying CMDB records in SNOW and ESL.

Working with various teams (Windows,Network,NAS, SAN,backup) and following up for updates.

Preparing Shift Handover report and sending updates on a timely manner to the leadership team.

Providing KT sessions to explain the troubleshooting process of critical issues, creating SOP and explaining to team

Responsible for managing, maintaining and troubleshooting Redhat Linux ,OEL and HPU servers and to provide end-to-end support.

Responsible for managing NFS servers and NFS clients.

Responsible for managing SSH,FTP,SFTP.

Managing user accounts,passwords and password policies.

Troubleshooting and closing user tickets working on SLA

Managing tickets with BMC remedy tools, Service now,HPSM

Managing Linux server health using HP OVO tool.

Managing LVM, VXVM and FS extension

Shell scripting and cron scheduling

RHEL OS patching and security vulnerability mitigation using Yum

CUPS printer configuration and troubleshooting

Responsible for performing Disaster management and tests