Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JAIDEEP GOSWAMI

JAIDEEP GOSWAMI

Hyderabad

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
6
years of professional experience

Work History

Dialer Senior Team Leader

Conneqt Business Solutions Limited
Hyderabad
06.2024 - Current
  • Provided guidance and assistance to team members when utilizing the dialer platform.
  • Monitored, tracked, and reported on dialer performance metrics to ensure optimal contact rates.
  • Assisted in the development of dialer campaigns and strategies to maximize customer engagement.
  • Set up new users on the dialer system, including training and troubleshooting support.
  • Conducted regular maintenance checks on the dialer hardware to ensure proper functioning.
  • Collaborated closely with marketing department personnel in order develop effective lead generation strategies.
  • Maintained daily logs of all calls made through the dialer system.
  • Implemented strategies to take advantage of new opportunities.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.

WFM SR Executive

Conneqt Business Solution Limited
Pune
04.2022 - 05.2024
  • Handling GENESYS Administration
  • Handling OCM (Outbound Contact Manager), CM (Configuration Manager) and
  • CC Pulse
  • Troubleshooting of networking issue
  • Giving training to the agents regarding new software updates.
  • Analyze dialer-output data to identify potential problems and issues
  • Create and update dialing campaigns, filter, list strategies and reports
  • Ensure to meet the process KPI (Churn %, Coverage %, Contact & attempt
  • Intensity, agent Utilizations,)
  • Manage the dialer pacing as per the Agent logging count & and PRI SIP count.
  • Performing daily uploads, downloads and importing data.
  • Checking data pendency and Maximum utilization of available agents
  • Real time monitoring
  • Sharing the APR, Disposition and SFDC Tagging% Report on daily basis.
  • Developed and implemented strategic plans to achieve company objectives.

Dialer Executive

DBS MINTEK PVT LMT
Pune
11.2021 - 04.2022
  • Handling GENESYS Administration and CONVOX Dialer.
  • Giving training to the agents regarding new software updates
  • Supporting and guiding agents while working on software.
  • Create and update dialing campaigns, filter, list strategies and reports
  • Ensure to meet the process KPI (Churn %, Coverage %, Contact & attempt
  • Intensity, agent Utilizations,)
  • Manage the dialer pacing as per the Agent logging count & and PRI SIP count.
  • Performing daily uploads, downloads and importing data from HYPERION.

Virtual Service Manager

DBS Mintek Pvt. Lmt
Pune
06.2021 - 10.2021
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Reviewed customer billing statements for accuracy prior to release.
  • Monitored service performance metrics to identify areas of improvement.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Resolved customer complaints in a timely manner.
  • Trained new employees on the use of customer relationship management software systems.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Maintained records of all customer interactions and transactions.

Sales and Service Engineer

DYNAVAC INDIA PVT. LTD
07.2018 - 05.2019
  • Provided technical support to customers and identified solutions to customer inquiries.
  • Analyzed customer feedback to improve customer satisfaction.
  • Created detailed documentation of customer interactions and product installation processes.
  • Performed system troubleshooting, repairs, and maintenance on a variety of equipment models.
  • Conducted training sessions with customers on the use of products and services.

Education

Bachelor of Technology - Applied Electronics & Instrumentation

GIET University
Gunupur , Orissa
06-2016

Intermediate - Science

S L Arya Inter College
03-2012

Matriculation -

Adarsh Vidya Mandir
04-2009

D.O.B -

05.1992

Basic Operational of Steel Plant: SAIL -

SAIL
Bokaro

PLC, SCADDA And ORACLE

GIET UNIVERSITY
Gunupur , Orissa

Skills

  • Critical Thinking
  • Conflict Resolution
  • Active Listening
  • Analytical
  • Friendly, Positive Attitude
  • Data Management
  • Team Building
  • Self-Directed
  • CRM Software
  • Goal-Oriented
  • Client Service

Languages

English
Advanced
C1
Hindi
Advanced
C1
Bengali
Proficient
C2

Timeline

Dialer Senior Team Leader

Conneqt Business Solutions Limited
06.2024 - Current

WFM SR Executive

Conneqt Business Solution Limited
04.2022 - 05.2024

Dialer Executive

DBS MINTEK PVT LMT
11.2021 - 04.2022

Virtual Service Manager

DBS Mintek Pvt. Lmt
06.2021 - 10.2021

Sales and Service Engineer

DYNAVAC INDIA PVT. LTD
07.2018 - 05.2019

Bachelor of Technology - Applied Electronics & Instrumentation

GIET University

Intermediate - Science

S L Arya Inter College

Matriculation -

Adarsh Vidya Mandir

D.O.B -

Basic Operational of Steel Plant: SAIL -

SAIL

PLC, SCADDA And ORACLE

GIET UNIVERSITY

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JAIDEEP GOSWAMI