Anjani Kumar Anand
Summary
Seasoned dialer with background in managing automated outbound call systems and optimizing dialing strategies. Strengths include advanced technical skills, problem-solving abilities, and effective communication. Previous work made significant improvements to dialing strategy efficiency and call center productivity. Skilled at training staff on system use and troubleshooting software issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT & Dialer – Team Leader
Body Craft Salon : Skin : Clinic :Spa
Bangalore, Koramangala
04.2024 - Current
- Resolved technical issues with the dialer software as they arose.
- Created detailed reports regarding call volumes, response rates, and other pertinent data.
- Maintained daily logs of all calls made through the dialer system.
- Tracked individual agent performance during live calls using real-time monitoring tools.
- Collaborated with team members to maximize productivity and efficiency.
- Created detailed reports outlining project progress and results achieved.
- Collaborated with team members to achieve daily goals.
Operations Executive
VLCC Health Care Limited
Guragon
02.2023 - 04.2024
- Collaborated with the senior management team on strategic planning initiatives related to operations activities.
Customer Care Executive
VLCC Health Care Limited
Guragon
08.2022 - 02.2023
- Answered customers' questions about the services and products offered.
Education
BBA - Business Management
Amity Online
Noida Uttar Pradesh06-2025
High School Diploma -
Red Rose Senior Secondary School
Delhi Uttam Nagar Dwarka MorSkills
- CRM Software
- Performance Tracking
- Follow-up skills
- Every Operation Support
- Skilled in Excel, with experience in pivot tables and charts to generate and present insights from sales data
- Team handling and Agent tracking report in Excel (APR, Daily tracking agent-wise report, Coordination with outlet level )
Certification
- 3 Time Best Operational Support
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
IT & Dialer – Team Leader
Body Craft Salon : Skin : Clinic :Spa
04.2024 - Current
Operations Executive
VLCC Health Care Limited
02.2023 - 04.2024
Customer Care Executive
VLCC Health Care Limited
08.2022 - 02.2023
BBA - Business Management
Amity Online
High School Diploma -
Red Rose Senior Secondary School
- 3 Time Best Operational Support
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