Vijay Kumar
New Delhi
Summary
Dynamic Data & Dialer Manager with proven expertise in CRM management, dialer operation, and lead generation. Strong attention to detail and technical support skills enhance customer experience and drive sales. Results-driven professional with extensive experience in dialer operation and customer engagement. Skilled in managing call lists and CRM systems to boost sales revenue and improve customer experiences. Seeking to leverage expertise to optimize operational efficiency. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data & Dialer Manager
IDC Technologies
Noida
11.2022 - 11.2024
- Managed call lists to ensure timely outreach and follow-ups.
- Recorded call outcomes in CRM for accurate tracking and reporting.
- Monitored system performance and reported issues to technical support.
- Set up new users on the dialer system, including training and troubleshooting support.
- Implemented changes to existing scripts in order to improve customer experience and increase sales revenue.
- Operated dialer systems to connect leads with agents efficiently.
- Conducted regular maintenance checks on the dialer hardware to ensure proper functioning.
- Maintained daily logs of all calls made through the dialer system.
- Resolved technical issues with the dialer software as they arose.
- Participated in emergency preparation meetings to understand crisis management procedures.
Freelance Data Agent
K-Techno Data Solutions
Noida
01.2021 - 10.2022
- Coordinated with team members to ensure smooth data processing operations.
- Collaborated with sales teams to identify potential leads for data solutions.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Senior Executive (Data, Collection & Dialer)
IDC Technologies
Noida
10.2015 - 01.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated dialer systems to initiate outbound calls efficiently.
- Maintained accurate records of customer interactions in database systems.
Senior Sales Executive
Star Touch Solutions Ind Pvt Ltd
Noida
09.2012 - 09.2015
- Managed key client relationships to enhance satisfaction and retention rates.
- Trained and mentored junior sales staff on best practices and effective techniques.
- Maintained accurate records of client interactions in the CRM system for tracking purposes.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Investigated customer complaints regarding product quality or service delivery.
Education
Bachelor of Commerce -
Delhi University, SOL
New Delhi06-2015
10+2 -
GBSS School
Delhi06-2005
Skills
- Dialer operation
- CRM management
- Customer engagement
- Lead generation
- Report preparation
- Attention to detail
- Technical support
- Call handling
- Flexible schedule
- Search databases
- Information management
- Customer database management
- Professional communication
- Empathy and patience
- Emergency response
- CRM software
- Goal oriented
Certification
- Noble Certified Dialer Operator
- MS Office
- Advanced Excel
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Data & Dialer Manager
IDC Technologies
11.2022 - 11.2024
Freelance Data Agent
K-Techno Data Solutions
01.2021 - 10.2022
Senior Executive (Data, Collection & Dialer)
IDC Technologies
10.2015 - 01.2021
Senior Sales Executive
Star Touch Solutions Ind Pvt Ltd
09.2012 - 09.2015
Bachelor of Commerce -
Delhi University, SOL
10+2 -
GBSS School
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