Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kovour SAI JAIDEEP

Kovour SAI JAIDEEP

Hyderabad

Summary

Dedicated and results-oriented Technical Support Engineer with 7+ years of experience in providing exceptional technical support solutions. Proven ability to troubleshoot complex technical issues, resolve problems efficiently, and deliver outstanding customer service. Possess a strong understanding of IT infrastructure, including hardware, software, and networking. Adept at working independently and collaboratively in fast-paced environments. Have received Individual Contributer Award 3 times in 2 years at GOC

Overview

8
8
years of professional experience

Work History

Digital Media Senior Associate

Google operation center
Hyderabad
01.2022 - Current
  • I work for SA360, a premium product in Google. I am part of the Platinum team, which handles very high-value clients and deals with very complex issues.
  • I perform complex bid strategy analysis from multiple engine accounts (Google Ads, Microsoft, Yahoo Japan, and Baidu) with hundreds of campaigns in them.
  • Check and escalate the features that are not buggy, and get them resolved by collaborating with the Engineering team.

Technical Support Specialist

Coupa India private ltd.
01.2020 - 01.2022
  • I worked at Coupa Software, handling their busiest supplier portal. As part of the technical support team, I interact with multiple high-value clients, like Amazon, Rolls Royce, SpaceX, etc., in helping them resolve their issues within the platform.
  • I've also handled other suppliers from all over the world by taking multiple chats at a time.
  • I've written help center articles that explain most of the features within Coupa, which helped the whole team and clients.
  • I've collaborated with the engineering team in resolving multiple issues in testing new features and resolving existing bugs.

Senior Process Associate

Cognizant India pvt. Ltd.
01.2019 - 01.2020
  • I worked with a client called Cision. My job is to monitor the feed that delivers news articles, earnings releases, and multiple other reports to websites like AP News, Bloomberg, Apple News, etc.
  • If there is any issue after the release is posted, contact the admin of the website and get it rectified in a very short time.
  • Monitor Nagios for any potential issues, and report them back to the engineering team as soon as possible to ensure a smooth flow of the feed.

Process associate

Genpact India pvt. Ltd.
01.2017 - 01.2019
  • I worked for GoDaddy while in Genpact
  • I've handelled clients around APAC region in resolving their queries related to websites
  • Mostly related to SSL certificates web hostings, installing applications on web, wordpress etc

Education

Diploma in ECE - Electrical, Electronics And Communications Engineering

Vijay Rural Engineering Collage
Nizamabad
07-2013

Bachelor of Technology -

Sree Venkateswara Engineering Collage
Andhra Pradesh
01.2016

Skills

  • Excel, Power BI, DAX functions
  • Python, web hosting
  • Digital Marketing, Google Ads, Microsoft Ads,Expert in SA360
  • Monitoring tools (Nagios, Salesforce)
  • Pandas, NumPy
  • Bid strategy analysis, change logs

Languages

  • English
  • Telugu
  • Hindi

Timeline

Digital Media Senior Associate

Google operation center
01.2022 - Current

Technical Support Specialist

Coupa India private ltd.
01.2020 - 01.2022

Senior Process Associate

Cognizant India pvt. Ltd.
01.2019 - 01.2020

Process associate

Genpact India pvt. Ltd.
01.2017 - 01.2019

Diploma in ECE - Electrical, Electronics And Communications Engineering

Vijay Rural Engineering Collage

Bachelor of Technology -

Sree Venkateswara Engineering Collage

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Kovour SAI JAIDEEP