JAIDEV RAJU PILLAI
Bengaluru
Summary
Results-driven professional with proven expertise in operations management, process optimization, and delivering outstanding customer service. Adept at staying current with emerging technologies and driving innovation. A collaborative team player known for developing creative solutions and successfully managing multiple project launches and brand onboardings simultaneously.
Overview
7
7
years of professional experience
Work History
Operations Specialist : Quality and Innovation
EATCO.ME
03.2024 - 12.2024
- Developed and managed HACCP plans across multiple locations to ensure compliance with food safety standards.
- Conducted detailed risk assessments to identify risks and implement effective action plans.
- Evaluated supplier performance through regular audits and collaboration on improvement initiatives.
- Implemented and managed Cloud POS systems for over 20 brands across 10 locations in Bahrain.
- Oversaw inventory management and stock counts for Cloud Kitchens to optimize operations.
- Ensured adherence to local, state, and federal food safety regulations, remaining informed on industry updates.
- Created SOPs and trained teams on best practices for client requirement understanding.
Operations and Data Management Specialist
Eatco.me
12.2020 - 03.2024
- Created and implemented Standard Operating Procedures for brand development and data management.
- Managed quality and consistency among over 80 employees through on-site visits and documentation.
- Conducted training programs and performance assessments via questionnaires.
- Identified critical points of failure in operations during new product introductions, assessing associated risks.
- Collaborated with data entry team to resolve queries while onboarding new brands into aggregators.
- Updated lead investors on current operations and future brand development timelines.
- Interviewed candidates, conducted orientations, and supervised training for new hires.
- Reviewed aggregator data to analyze brand performance and adapt products to customer trends.
Internship
Coral Bay Resorts
05.2019 - 06.2019
Design Internship
HiTech Media
08.2017 - 09.2017
Education
MBA - Operations Management
Jaipur National University
01-2022
Diploma - Food safety and Catering
City & Guilds London
Bangalore01-2019
B.Sc - Digital Media
ICAT COLLEGE OF DESIGN AND MEDIA
01-2018
HIGH SCHOOL -
NEW INDIAN SCHOOL
KINGDOM OF BAHRAIN01-2014
Skills
- Project Management
- Problem Solving
- Communication
- HACCP
- MySQL
- Salesforce
- Design Theory
- Product Visualization
Timeline
Operations Specialist : Quality and Innovation
EATCO.ME
03.2024 - 12.2024
Operations and Data Management Specialist
Eatco.me
12.2020 - 03.2024
Internship
Coral Bay Resorts
05.2019 - 06.2019
Design Internship
HiTech Media
08.2017 - 09.2017
MBA - Operations Management
Jaipur National University
Diploma - Food safety and Catering
City & Guilds London
B.Sc - Digital Media
ICAT COLLEGE OF DESIGN AND MEDIA
HIGH SCHOOL -
NEW INDIAN SCHOOL