SANTHOSH BHARDWAJ
Hyderabad
Summary
4+ years of experience in various roles. Acquired experience in Operational excellence, Resource planning , Optimizing Quality and efficiency,Training resources. Hands on experience of working with SQL, excel, python to run reports and present the insights, deep diving, preparing different documents, SOPs, audit reports and other daily tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Quality Specialist(L4) - Operations Manager
Amazon Development Centre Pvt. Ltd
Hyderabad
11.2022 - Current
- Establish and streamline operational processes for data augmentation efforts, independently drive process excellence initiatives to re-engineer process(es) to quickly respond to business needs
- Responsibilities involve gathering business requirements, documenting functional specifications, identifying appropriate resources needed, assembling right project team assigning individual responsibilities, launching schedule to ensure successful delivery of project
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Managing and mentoring team of 15+ people, Helped with ramp-up of 5+ batches of new hires along with goal setting.
- Fixed identified issues to increase productivity and boost workflows. Also, proactively taking actions to eliminate root causes
- Introduced new methods, practices, and systems to reduce turnaround time.
- Won third prize in Hackathon event in Q4'22
Quality Specialist
Amazon Development Centre Pvt. Ltd
Hyderabad
06.2019 - 10.2022
- Created new report types to identify important issues, trends and business opportunities
- Acted as POC for 4 Use-Cases, responsibilities include allocation of people as per inflow in projects, fetching daily, weekly data from Hubble, Redshift DB Warehouses and ETL tools
- Transitioned & collaborated with projects from different teams to our teams
- Onboarding existing employees on new SLA bound processes, conducting training sessions, creating
- SOPs, identifying key patterns to improve quality metrics & bring downtime required per use case
- Outperformed on all of High and Low Priority Use Cases, as well as numerous tasks
- Engaged In with following tools ETL, Hubble, Data Central, Tickets, MCW, QGIS.
- Experience performing root cause analysis and working with analytical, narration tools.
- Achieved top productivity award two times continuously, Multitasker award and One for all-All for one award.
Customer Support Associate
Amazon Development Centre Pvt. Ltd
Hyderabad
10.2017 - 10.2018
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Post Graduate Diploma - Data Science
International Institute of Information Technology
Bangalore02.2021
B.Tech - EEE
CMR College of Engineering & Technology
Hyderabad 06.2017
Skills
- Project Management
- Supply Chain Management
- Work flow planning, Policies and Procedures Implementation
- Team Management
- Data Analysis and Root Cause Analysis
- Hands on experience on SQL, Excel and Python
Certification
- Google Data Analytics Professional Certificate 09/2021 - TX9RBJSDTPBT
- SQL Certification - https://www.hackerrank.com/certificates/052a466cb2ce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Quality Specialist(L4) - Operations Manager
Amazon Development Centre Pvt. Ltd
11.2022 - Current
Quality Specialist
Amazon Development Centre Pvt. Ltd
06.2019 - 10.2022
Customer Support Associate
Amazon Development Centre Pvt. Ltd
10.2017 - 10.2018
Post Graduate Diploma - Data Science
International Institute of Information Technology
B.Tech - EEE
CMR College of Engineering & Technology
- Google Data Analytics Professional Certificate 09/2021 - TX9RBJSDTPBT
- SQL Certification - https://www.hackerrank.com/certificates/052a466cb2ce
Similar Profiles
Nilesh KulkarniNilesh Kulkarni
Finance Analyst I at Amazon Development centre Pvt LtdFinance Analyst I at Amazon Development centre Pvt Ltd
Shaik Nadeem AhmedShaik Nadeem Ahmed
AIT Auditor at Amazon Development Centre Pvt LtdAIT Auditor at Amazon Development Centre Pvt Ltd
MAHESH P SHINDEMAHESH P SHINDE
HR Operations Team Manager at Amazon Development Centre Pvt LtdHR Operations Team Manager at Amazon Development Centre Pvt Ltd